Join to apply for the Senior Transition and Change Manager role at The DDC Group

Join to apply for the Senior Transition and Change Manager role at The DDC Group

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This range is provided by The DDC Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior Change and Transition Manager

Salary £55,000-£65,000 per annum depending on experience.

We have an exciting opportunity to progress your career within The DDC Group as a Senior Change and Transition Manager.

You will lead and oversee all aspects of large-scale transitions and change initiatives, ensuring the seamless integration of new client operations, processes, and technologies into our BPO environment. Reporting to the Head of PMO Transition and Change, you’ll manage a team of Transition Managers and Change Specialists, driving alignment, consistency, and

excellence in transition execution and change delivery. This pivotal role is key to ensuring organisational readiness, enabling agility, and delivering measurable business outcomes.

This is a permanent full-time position. Hybrid role where you will work from home but have the flexibility with the ability to travel as this role will require travel to sites across the UK with at times, an overnight stay (travel costs will be paid for by The DDC Group except when required to travel to our UK HQ in Worksop).

Key Responsibilities:

• Collaborate and execute structured change management strategies to support global transformation initiatives.
• Lead the adoption of change methodologies (e.g., Prosci, ADKAR, Kotter) to drive successful business transitions.
• Partner with senior leaders and business units to ensure that change initiatives align with strategic goals.
• Conduct change impact assessments and develop strategies for stakeholder engagement, training, and communication.
• Promote a culture of continuous improvement, embedding best practices in change management across the organization.
• Lead the governance and execution of global projects and programs, ensuring they are delivered on time, within scope, and on budget.
• Implement best-practice project management methodologies (e.g., Agile, Waterfall, Hybrid) to drive efficiency.
• Identify and mitigate risks, ensuring proactive issue resolution and escalation processes.
• Develop and maintain a portfolio management structure, ensuring visibility and prioritization of key initiatives.
• Manage a cross-geo team of change and transition managers to support the onboarding process.
• Act as a strategic advisor to leadership teams, ensuring clear alignment between projects, change initiatives, and business objectives.
• Lead collaboration between project managers, business analysts, and functional leaders to drive seamless execution of initiatives.
• Develop key performance indicators (KPIs) and reporting mechanisms to track project and change success.
• Oversee program governance frameworks, ensuring consistency in execution and reporting.
• Conduct post-implementation reviews to capture lessons learned and refine future approaches.

What do you need?

• Expertise in project management methodologies, change management principles, and PMO best practices.
• Ability to develop and execute global strategies, influence senior stakeholders, and lead cross-functional teams.
• Client-centric approach with proactive problem-solving skills.
• Tech-savvy with experience leading cross-geo teams and managing complex projects.
• Digital proficiency and data-driven decision-making.
• Adaptability, flexibility, and resilience in guiding teams through transitions.
• Strong stakeholder engagement and understanding of digital solutions for process improvement.
• Leadership and team building, motivating and inspiring cross-geo teams to achieve high performance.
• Sensitivity to diverse cultural perspectives and experience managing global teams and projects.
• Promotes a culture of continuous improvement, encouraging innovation and best practices.
• Transparency and accountability in all dealings, building trust with clients and team members.
• Excellent communication, leadership, problem-solving, and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness and ability to travel nationally and overseas as required.

Qualifications and Experience:

• Bachelor’s degree in business administration, management, or a related field.
• Minimum of 10 years of experience in change and project management, and client onboarding within the BPO industry.
• Certification in Project Management (PMP) or equivalent proven experience.
• Experience with Lean Six Sigma or other process improvement methodologies.
• Familiarity with CRM systems.

We will give you:

• 25 days annual leave per year, plus Bank holidays
• Death in service - times four of your salary (subject to criteria)
• Enrolment to a contributory, salary sacrifice pension scheme (starts after 3 months)
• Free Eye Care – Receive Specsavers vouchers for eye tests and a contribution to glasses if needed for VDU use
• Employee Assistance Programme - provides highly confidential help and advice for legal, financial, and medical concerns. Plus, access to the MyMindPal app
• Company Mental Health First Aiders
• Enhanced Family Leave Pay with service
• Access to a Health Cash Plan Scheme
• Free tea and coffee, breakfast and sandwiches at head office
• Free car parking and electric car charging point at head office

About the company

The DDC Group is a renowned leader in data, business process outsourcing, and technology solutions, providing clients across industries – including banking and finance, energy and utilities, healthcare, insurance, shipping and logistics, life sciences, public sector, and travel, among others.

With 35 years of experience, The DDC Group is committed to driving business outcomes through technology, innovation, efficiency, and dedication to client success.

If this sounds like the right career move for you, click apply to be our Senior Change and Transition.

If you have any questions, please email uk.recruitment@theddcgroup.com or call 01909492858

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Strategy/Planning

• Industries

  Outsourcing and Offshoring Consulting

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