Senior Support Worker - Homelessness Services Oxford £28,428 per year 37.5 hours per week | Permanent Shift Pattern (4-Week Rota) Week 1:

Monday - Friday,

8:00am - 4:00pm Week 2:

Monday - Friday,

12:00pm - 8:00pm Week 3:

Monday - Wednesday

9:00am - 5:00pm

| Saturday & Sunday

8:00am - 8:00pm Week 4:

Wednesday - Friday

9:00am - 5:00pm About the Role A respected homelessness support provider across

Oxfordshire

is seeking a

Senior Support Worker

to join their dedicated team supporting individuals experiencing homelessness and complex health needs. This role forms part of a specialist

Step-Up and Step-Down accommodation service , supporting individuals leaving hospital under the

Discharge to Assess model , as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support. Working within a

small, dynamic, and supportive team , you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living. This is a highly rewarding opportunity for someone passionate about

making a real difference to people experiencing homelessness . Key Responsibilities Support the delivery of a safe and supportive accommodation service Assess and manage

risk for individuals accessing the service Deliver

case management for clients with complex needs Work collaboratively with

health services, housing providers, and community organisations Develop and implement

holistic support and move-on plans Support residents in identifying suitable

move-on options within six weeks Maintain

Housing Benefit claims and housing management tasks Manage challenging situations while ensuring the safety of residents and staff Maintain

accurate records and update internal systems Report safeguarding concerns promptly in line with procedures Build positive relationships with residents, professionals, and local services Work as part of a rota including evenings, weekends, and bank holidays What We Are Looking For Essential Understanding of the challenges faced by

people experiencing homelessness Experience working in a

frontline, face-to-face support role Experience supporting individuals with

complex needs , including: Mental health Physical health needs Substance misuse Knowledge of

trauma-informed approaches Strong communication and relationship-building skills Ability to manage challenging situations Good IT skills including

Microsoft Office Strong organisational and case management skills Desirable Experience in

supported housing, hostels, or homelessness services Understanding of

move-on pathways and housing options Personal Qualities We are looking for someone who is: Compassionate and empathetic Passionate about supporting vulnerable people Resilient and able to manage emotionally demanding situations A proactive team player Organised and able to prioritise tasks effectively Safeguarding & Equality The organisation is fully committed to

safeguarding vulnerable adults, children, and young people , and expects all staff to share this commitment. They are also committed to

equal opportunities , welcoming applications from all backgrounds and communities. If you are passionate about supporting people experiencing homelessness and want to make a real impact, we would love to hear from you. #STRJP

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