Job Description:

Job Title Senior ServiceNow Business Analyst

Location Birmingham

Corporate Title Assistant Vice President

You will be joining Automation Platforms responsible for the strategy and development for the core, cross-technology ServiceNow Enterprise Platform utilized for IT Service Management, Integrated Risk Management as well as Hardware & Software Asset Management.

You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

What we'll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

• Being a Subject Matter Expert for several ITSM processes/CMDB/ITOM/ITAM and providing support to the relevant development teams
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog
• Supporting Agile ceremonies: Sprint planning, Daily stand-up, Show&Tell and Retrospectives
• Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture
• Accountable for Defect analysis and taking it to closure through collaboration with developers and architects

• Significant experience of working in dynamic IT environment as a ServiceNow Business Analyst
• ServiceNow in-depth product knowledge is required in one or more of the following areas. Mainline ServiceNow Certifications in these areas are an added advantage like ITSM (Incident, Problem, Change, Configuration, Service Request), ITOM (Discovery/Service Mapping) or, ITAM (SAM, HAM)
• Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is essential
• Experience working in Scaled Agile environment
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

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