Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Join to apply for the Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer role at Solutions Financial Management Salary: £30,000 – £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday – Friday | Hybrid Role New Year. New Career. Lead People. Deliver Excellence. Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role, enjoys coaching and mentoring, and still loves being hands‑on technically? We're looking for someone who can balance technical expertise with soft management skills, acting as a role model on the Service Desk while helping to develop, support, and motivate a team. The Role As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer, you'll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support. You'll play a key role in onboarding, training, and developing Service Desk analysts, helping to create a collaborative, high-performing environment. Based in Manchester (M16), this is a Monday to Friday hybrid role. Key Skills & Technologies

Microsoft Windows 10 / 11 Microsoft Office 365 troubleshooting Active Directory Awareness of Group Policy SCCM / Intune DFS folder permissions in SharePoint Networking triaging

Leadership, Soft Management & Communication We're specifically looking for someone who has experience as a team leader or senior team member, and who enjoys people development as much as problem solving.

Experience in team leadership, line support, or acting team lead responsibilities Strong coaching and mentoring skills Ability to provide performance support, guidance, and feedback A collaborative, people-first leadership style Excellent stakeholder communication and relationship-building skills Confidence in conflict resolution, prioritisation, and decision making Strong, logical troubleshooting and diagnostic ability A professional, approachable, and supportive manner A growth mindset, resilience, and emotional intelligence

Experience contributing to Knowledge Banks (KB's), process improvement, continuous improvement initiatives, and setting best‑practice standards is highly desirable. Why Join Us?

Opportunity to lead, influence, and develop people Clear career progression and structured skill development Hybrid working for work-life balance A company that values empathy, collaboration, and accountability We're ready to invest in your leadership journey

Ready to Lead, Coach & Make an Impact? If you're a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now. New Year. New Career. Lead it. #J-18808-Ljbffr