Senior Project Manager – Transformation & Delivery

Who we are:

Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation.

Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service

What are we looking for?

We are seeking a Senior Project Manager to lead customer delivery and drive transformation within our Implementation function. This is a unique hybrid role that combines end-to-end project delivery with the opportunity to help evolve how we operate improving consistency, scalability, and customer outcomes.

You’ll be responsible for delivering complex software and data projects to housing providers, ensuring on-time, in-scope, and within-budget execution. Alongside this, you’ll play a key role in shaping delivery standards, optimising internal processes, embedding tooling, and contributing to the overall maturity of the PS function. You will also support the onboarding and development of junior team members as we grow the capability.

This is ideal for someone who thrives in a high-growth SaaS environment and wants to be part of building a high-performing, customer-centric delivery function.

Key Responsibilities

Project Delivery

• Lead end-to-end delivery of customer projects across implementation, onboarding, and configuration phases

• Maintain project scope, timelines, risks, and financials, using agreed governance processes (RAID, status reports, etc.)

• Build strong, trust-based relationships with customers and internal stakeholders

• Ensure smooth handovers from Sales, and high-quality go-lives into Customer Success and Support

• Proactively manage customer expectations, escalations, and value realisation

Implementation Transformation

• Support the redesign and standardisation of project delivery frameworks

• Champion the use of PSA tooling, dashboards, templates, and automation

• Help develop and embed project governance standards across the PS team

• Contribute to resource planning, utilisation improvement, and forecasting accuracy

• Collaborate with Product, Sales, and Customer teams to improve onboarding experience and reduce Time to Value

• Drive post-implementation analysis to feed lessons learned into continuous improvement loops

• Support onboarding and development of junior PMs or project coordinators

Qualifications and skills

Required

• 3–5 years of project management experience delivering SaaS, data or analytics products

• Strong experience in customer-facing project delivery and stakeholder management

• Hands-on experience working in or alongside Professional Services in a software business

• Demonstrated involvement in transforming or improving delivery processes, tooling, or governance

• Excellent communication skills, with the ability to simplify the complex

• Highly organised, structured, and detail-oriented

• Commercially aware – able to balance customer value with delivery margin

• Proficient in project management methodologies (Agile, Waterfall, or hybrid)

Desirable

• Experience in the social housing, local authority, or public sector space

• Familiarity with PSA tools (e.g. Mission Control, OpenAir, Kantata, etc.)

• Working knowledge of Salesforce

• APM PMQ, PRINCE2 or equivalent certification

• Good understanding of the Software Development Lifecycle (SDLC)

The Person

You are someone who:

• Takes ownership and thrives on improving how things are done

• Is proactive, self-motivated, and solutions-focused

• Can influence and collaborate across teams

• Balances delivery detail with big-picture thinking

• Enjoys mentoring and helping others grow

• Is excited to help scale a values-led SaaS company making a real difference

MobyIdeals:

You will behave in accordance with the MobyIdeals:

Customer-focused: We drive outcomes that create value for the customer. We continually challenge ourselves on ‘what’s in it for the customer’. We drive win/win/win solutions.

Collaborative: We operate as one, fostering open communication, diverse contribution, cooperation and trust. We inspire teams towards a common goal for success.

Outcome-orientated; We are driven by the end goal, rather than the process or steps to get there.

Accountable: We own decisions, are transparent, set clear expectations and consistently deliver on commitments

Courageous: We actively contribute and constructively challenge with positive intent. We think big and move at pace.

Innovative: We own and proactively search for solutions. We positively embrace problems and lead change.

Benefits

Competitive salary and rewards package including: - Private Health care , 4 x salary Life cover, 25 days annual leave, increasing to 28 after 3 year’s service,salary sacrifice pension scheme and much more ..

Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process-please contact us to request accommodation.

If you are interested and would like to know more then please apply to simone.ryan@mobysoft.com or via our careers page. Please note that we are not working with any external Agencies for this position.