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Join to apply for the Senior Product Manager role at SITA

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role And The Team

As Senior Product Manager, you will join the Baggage business. You will be accountable for owning Baggage reconciliation and tracking product, the customer problem definition, market analysis, defining the strategy and driving the execution thereof and managing the product life cycle through championing and driving business performance.

Reporting to the Portfolio Director of Baggage you will be a part of the Baggage team responsible for the end-to-end baggage management and tracking solutions.

The world is changing. Are you ready to define with future of travel with us?

What You Will Do

Product Strategy and roadmap:

• Thoroughly analyze and develop a deep understanding of market trends and customer needs for delivery, support and maintenance for Baggage reconciliation and tracking.
• Propose and execute the strategy for the product(s) in line with SITA's strategy
• Articulate and document the product vision strategy and define the target market
  
  
  

• Establish and implement an effective channel 'go to market' strategy for the products, to include an agreed and executed sales and marketing plan
• Support bid management processes and pre-sales customer interactions.
• Support Sales forces with a clear product value proposition and training.
  
  
  

• Through a thorough understanding of customer needs, the competitive landscape and market trends, regularly identify new opportunities, as well as requirements for enhancements to existing products/services
• Accountable for the products' functional requirements
• Lead/Sponsor of each product development project throughout the build/launch process to ensure delivery of the right product to market, within the agreed timescales. Propose process improvements where necessary.
• Develop and lead a cross functional team that helps shape ongoing strategy and ensures the timely/cost effective and quality delivery of product developments and product performance
  
  
  

• Develop and manage the product road map throughout the life cycle from conception to retirement
• Track and make recommendations on the management of product P&L, revenue, new business and profitability including competitive pricing in the marketplace to achieve desired sales volumes/optimized profit
• Make recommendations for the planning and prioritization of product investments with the context of the solution line portfolio strategy.
  
  
  

• Define and develop the portfolio/product value proposition
• Responsible for all product marketing activities during the lifetime of the product including the implementation of the product launch plan, promotional and collateral support plan and sales support/infrastructure plan to drive the successful acquisition and retention of customers
• Organize, run and work with key user groups and important customer forums to develop customer relationships and influence market thinking
• Propose enhancements and process documents
  
  
  

• Define a comprehensive pricing strategy for the product(s)
• Ensure that key players including Sales, Bid, SGS understand the pricing strategy and apply it.
  
  
  

• Responsible for achieving product financial, customer satisfaction and business objectives.
• Ensure that stakeholders are fully engaged and committed to achieving these objectives.
  
  
  

• Ensure a complete communication of the 'project plans progress tracking' to all relevant parties getting their strong commitment.
• Contribute to the Product Management practice, working with Product Management peers to drive best practice across the SITA Product Management community
• Act as coordinator for those working on the product development, stage gate and product projects
• Act as mentor/coach to more junior members within the Product management community
  
  
  

• 5 to 8 years’ relevant business experience in Baggage and/or Airport Operations.
• 7+ years of experience as a Product Manager in a global business environment and within a technology solutions-based business.
• At least Bachelor’s degree level or equivalent in a technical, business or marketing discipline. Master’s degree preferred
• Innovation Skills and a track record of significant experience in defining market requirements and functional specifications.
• Very good understanding of the latest trends and innovations within the airline/airport industry and relevant technology areas.
• A demonstrated track record of success in delivering lasting results.
• Good capability of leading and influencing virtual teams focused on delivery and support within an international environment.
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  IT Services and IT Consulting

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