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Grade: G7 (MoJ candidates who are on a specialist grade will be able to retain this grade on lateral transfer)

Salary: National: £58,511 - £65,329; London: £63,343 - £70,725 (which may include an allowance of up to £332)

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found here

The Role

We’re recruiting a Senior Product Manager (voice and video) at Justice Digital to join our collaborative Digital Infrastructure and Security Operations (DISO) Team.

The Technology Services team within Justice Digital manages infrastructure, end user computing, onsite support, and technology projects across 95,000 devices and 900+ sites.

This role aligns with the Senior Product Manager from the Government Digital and Data Framework.

We seek a individual with strong interpersonal skills, experience working with delivery-focused, agile multidisciplinary teams, and a willingness to share knowledge across the MOJ and government.

Justice Digital aims to transform access to justice services, simplifying and speeding up the justice system while saving costs.

This role involves leading a team responsible for Strategy, Operations, Supplier Management, Budgets, and Finance for ICT infrastructure.

For a glimpse into life at MoJ Justice Digital, see our blog and Digital and Technology Strategy 2025.

Please note: Multiple roles are available within DISO; if unsuccessful, you may be considered for a lower grade (SEO).

Key Responsibilities

• Ownership of digital, analogue, and IPT Voice & Unified Communications services.
• Ownership of video conferencing and procedural video services, including evidence recording.
• Lead product strategy and roadmap development for Voice and Video services, collaborating with architects, engineers, and stakeholders.
• Identify user/business requirements to inform features, procurement, and product development.
• Manage product lifecycle from conception to launch, support, and future updates.
• Align product strategy with broader business objectives, developing business cases and procurement documents.
• Contribute to procurement activities with Commercial colleagues.
• Develop performance metrics and reports for Networks, Voice, and Video.
• Manage supplier performance and delivery, ensuring contractual compliance.
• Monitor service performance, identify improvements, and resolve incidents and problems.
• Build and maintain strong stakeholder relationships.

If interested, please read further and apply!

Working hours: 37 per week, with flexible options including remote work, part-time, job sharing, and compressed hours.

Additional benefits include a £1k learning budget, professional development time, pension, leave entitlements, parental leave, wellbeing support, and various employee discounts and facilities.

Person Specification

• Experience in Product Management within large enterprise or multiple product environments.
• Stakeholder and Supplier Engagement skills.
• Proactive issue and exception management.
• Change Management & Governance experience.
• Data Management & Insight capabilities.
• Commercial engagement and financial oversight.
• Operational communication skills.
• Leadership qualities, strategic vision, and team inspiration.
• Willingness to undergo BPSS clearance.

We value diversity and are committed to an inclusive workplace, welcoming applicants from all backgrounds.

How to Apply

Submit a CV and a personal statement (max 750 words) explaining how you meet the requirements listed above.

For application guidance, visit the provided link. Our assessment includes experience and behaviors such as teamwork, service quality, improvement, communication, and leadership.

A panel will review applications, with successful candidates invited for a video interview. A pre-sift may be conducted based on key criteria. We may also consider offering lower-level roles to capable candidates or hold a reserve list for up to 12 months.

Use of Artificial Intelligence

Applicants may use AI tools to support their application but must ensure all statements are truthful and originate from their own experience. Plagiarism or misrepresentation can lead to withdrawal or disciplinary action.

Terms & Conditions

Please review our Terms and Conditions for recruitment and employment details.