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Job Description

Our client, a well know global activewear brand - known for fusing comfort, design, and affordability- is looking for a Senior Wholesale Operations Manager to join its London-based team.

This is a hands-on, detail-focused role, managing the full wholesale lifecycle from sales orders through to delivery across global markets.

If you are driven, organised, and excited by the energy of a brand that champions movement, empowerment, and modern aesthetics, this could be your next step

ROLES AND RESPONSIBILITES

Operational Execution & Order Fulfilment

Own end-to-end order management and fulfilment execution across B2B and wholesale channels.

Ensure accurate order entry, allocation, booking rules, and delivery execution.

Act as first point of control for operational issues impacting customers or revenue.

Wholesale & Customer Operations

Support high-SLA European wholesale operations, working closely with Sales and Customer Service.

Ensure compliance with customer routing guides, delivery windows, EDI requirements, and chargeback rules.

Maintain strong service levels (OTIF, fill rate, order accuracy).

3PL, Warehousing & Logistics

Manage day-to-day performance of 3PLs, warehouses, and logistics partners.

Monitor inbound, storage, pick/pack, outbound, and returns performance.

Support contract governance, SLA adherence, and continuous improvement with partners.

S&OP & Planning Execution

Support the management in S&OP execution, translating demand and supply plans into operational actions.

Coordinate inbound supply and track critical path milestones.

Flag risks early and drive mitigation plans with cross-functional teams.

Issue Resolution & Peak Readiness

Own issue resolution and escalation management during operational breakdowns (missed deliveries, stock shortages, system or partner failures).

Support operational readiness for seasonal peaks and launches, ensuring people, partners, systems, and stock flows are prepared in advance.

Performance Management & Improvement

Drive operational performance tracking and reporting using KPIs such as OTIF, service levels, inventory flow, and cost-to-serve.

Identify bottlenecks, prioritise actions, and implement practical process improvements.

Support the transition from reactive execution to more stable, repeatable operations.

Team Leadership & Cross-Functional Working

Lead and develop operational teams across order management, customer service, and logistics.

Act as a key cross-functional link between Sales, Planning, Finance, IT, and Supply teams.

Bring structure, clarity, and accountability to day-to-day operations.

REQUIRED SKILLS AND EXPEREINCE

8–15+ years’ experience in operations, supply chain, or wholesale execution roles.

Strong background in order management, logistics, and 3PL environments.

Proven experience supporting European B2B / wholesale operations.

Comfortable working in fast-growth, imperfect, change-heavy environments.

Systems-literate (ERP, order management systems, WMS), with a delivery-focused mindset.

Proficiency in Excel (Pivot Tables, VLOOKUPs essential)

Experience with ERP systems

Detail-driven with strong communication and follow-up skills

Comfortable in a fast-paced, scaling business with evolving processes

Friendly, can-do attitude with a strong sense of ownership.

What You Will Get

Competitive base salary + annual bonus + regular salary reviews

Plus

33 days including 8 bank holidays

Exclusive employee discounts across all brands

Regular team events—think summer sports days and winter socials

Clear career progression and development opportunities

Collaborative, inclusive work culture with supportive leadership

Entrepreneurial spirit with ethical and sustainable values

International exposure across a diverse, global supply chain.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.