Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Job Summary

The Senior Manager, Program Management, Technical Services will lead a regional team (Europe) of Project Managers overseeing customer-facing project and program management efforts in the Network Security technology space. This role focuses on ensuring the successful deployment of Palo Alto Networks solutions, enabling customers to achieve maximum value from their investment. The Senior Manager will drive key deployment initiatives, including program execution and process optimization, while collaborating with the Head of Program Management to establish and promote standards and best practices. With a strong focus on customer outcomes, this position is accountable for driving portfolio delivery efficiency, meeting revenue targets, and enhancing customer satisfaction.

Key Responsibilities

Strategic Portfolio Oversight: As the technology leader within the theatre, own the overall portfolio of projects, ensuring alignment with business objectives, regional priorities, and long-term strategic goals

Cross-Functional Stakeholder Management: Collaborate with internal teams such as

Sales, Customer Success, Operations, Resource Management, Technical Center of

Excellence and Support to ensure overall deployment success

Champion Operational Excellence: Lead the implementation of disciplined execution practices across project management activities, setting the standard for operational excellence and driving a culture of accountability and continuous improvement in all areas of project delivery

Strategic Partner Collaboration: Define and optimize project team structures, working closely with cross-functional partners (technical, business, and external stakeholders) to ensure projects are resourced effectively and executed in alignment with scope, requirements, and deliverables

Resource Planning and Forecasting: Lead theater-level strategic resource planning efforts across the region, forecasting staffing needs, managing overall headcount allocation, and providing quality assurance on onboarding processes to ensure optimal staffing levels in line with customer demand and project requirements

Escalation and Issue Resolution: Be a senior escalation point for complex or high-risk Professional Services engagements, proactively identifying issues, mitigating risks, and providing strategic guidance to resolve escalations effectively and in alignment with customer needs while driving faster time to deploy

Performance Metrics and Continuous Improvement: Manage operational performance to accelerate revenue, time to deploy and quality targets, including - but not limited to - project backlog, utilization targets, high customer satisfaction (CSAT) scores, and driving faster time to value

Delivery Governance: Oversee and ensure the effective usage and governance of project management methodology across the region, maintaining consistent adherence to best practices and driving process improvements that optimize project execution and drive high quality and reliability with data integrity

Leadership and Team Empowerment: Provide strong leadership to the team, fostering a collaborative and high-performance culture. Mentor and develop team members, providing guidance and support to enhance their skills and capabilities

Provide a positive work environment that encourages innovation, creativity, and continuos improvement

Qualifications

Qualifications

Bachelor's degree in Business Administration, Project Management, or a related field; an advanced degree (MBA, MSc) is highly

15+ years of progressive experience in project and program management within the technology industry

10+ years in a project management/PMO people leadership role with a proven track record of delivering high-impact, complex, strategic initiatives on a global scale

Demonstrable experience building, leading, or significantly maturing a Program/Project Management team

Experience in a client-facing or commercial environment, with direct involvement in pre-sales motions and strategic account engagement

Deep familiarity with the technology industry; experience with cybersecurity concepts is a strong asset

Proven ability to operate with a high degree of autonomy, confidently leading teams through ambiguity and establishing context where little exists

Who You Are

A Proactive Owner: You possess a fierce sense of ownership and accountability. You are a self-starter who proactively defines scope, ideates a plan, and drives initiatives to a successful conclusion

An Influential Communicator: You have exceptional communication and stakeholder management skills, with a proven ability to convey complex ideas in simple, powerful terms and establish the "narrative" around major change initiatives

A Collaborative Leader: You excel at establishing successful working relationships, fostering collaboration, and orchestrating indirect teams to achieve ambitious goals

Highly Adaptable: You are action-oriented and thrive in a fast-paced, team-oriented, collaborative environment, with the flexibility to work across multiple time zones to support a global team

Unwavering Integrity: You operate with the highest level of integrity, earning trust and leading by example

Additional Information

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a . If you require assistance or accommodation due to a or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate in our workplace, and all qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, race, , sex (including ), , or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.