Senior Manager, Delivery and Strategy

HSBC Data & Analytics Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

• Protect: To protect our data, we need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.
• Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.
• Unlock. Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management and reducing costs.

• Board governance and oversight: Support oversight of all Board requirements required for the Group Chief Data and Analytics Officer (GCDAO) to govern Data & Analytics, preparing appropriate papers and materials where required. Lead engagement with senior leaders to ensure that appropriate approvals and signoff of material is in place.
• Content Preparation: Design high quality presentations and visuals suitable to diverse range of audiences. Ensure consistency in messaging and content across deliverables throughout DAO, locally and globally.
• Input to Committees and Governance: Support in leading the smooth running of the DAO Governance process to enable GCDAO to govern Data & Analytics for the Group (Internal and External). Take a leading role in managing internal stakeholders to ensure accurate and timely inputs, and support with management and delivery of all requirements.
• Delivery & Strategy Responsibilities: Leading strategic initiatives within DAO Delivery and Strategy and for the wider DAO organisation, helping develop a community of data professionals and involvement in activity relating to the DAO Group Data Execution Programme and coordination of wider Delivery & Strategy activities and deliverables.
• Change Management: Leading the end-to-end process of project delivery from Strategic Planning to Implementation, Execution and Transitioning to BAU. Supporting the delivery and management of projects using both Agile and Waterfall frameworks, input into process design and PMO reporting.
• Industry Insights: Support the Head of Governance to provide industry insight for the GCDAO and ExCo to remain aware of critical Industry changes. This will include gathering/cataloguing one-off and regular industry insights and trends, monitoring the regulatory landscape, industry analysis and scanning, and secondary research.
• Continuous Improvement: Play a role in leading the continuing development, implementation, and improvement of processes across Delivery & Strategy and the wider DAO function at HSBC.

• Impactful content creation and board level presentation/paper writing
• Governance
• Senior Stakeholder management
• Relationship Management
• Project delivery
• Chief of Staff environment

• Demand planning
• Strong communicator
• Continuous improvement
• Strives in ambiguity
• Problem Solver

• Collaborative
• Creative
• Diligent

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