Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply, is required for this role. Key Responsibilities Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. This may also include basic server, AV, telephony, and network-related tasks. Resolve operating system and application-related incidents following defined procedures. Complete IMAC (Install, Move, Add, Change) tasks to required specifications. Communicate effectively with internal teams and on-site contacts throughout the day. Manage part movements (RMA generation and physical handling) promptly and accurately. Meet KPIs...