Submit your CV and any additional required information after you have read this description by clicking on the application button. About the Business This organisation operates within the manufacturing industry, supplying products to a diverse range of sectors such as personal care, healthcare, veterinary, household, automotive, and specialist technical markets. The business forms part of a larger, well-established group with a long-standing presence in the industry and a history of growth through strategic expansion. Role Overview An opportunity has arisen for an experienced and proactive IT professional to take ownership of all on-site technology operations at a manufacturing and office facility. This position is critical to ensuring that IT systems, infrastructure, and users are supported efficiently while maintaining high levels of reliability and security. Acting as the main point of contact for all IT-related matters, you will handle both routine support queries and more complex technical issues. The role also involves contributing to ongoing improvements in cybersecurity, user knowledge, and overall IT performance across the site. Key Responsibilities Take responsibility for the smooth running of IT systems across both production and office environments Provide frontline technical support while also acting as a point of escalation for more complex issues Manage and resolve technical problems, working with third-party providers where required Carry out hands-on tasks such as hardware setup, device configuration, maintenance, and repairs Support new employees by setting up equipment, granting system access, and providing initial guidance Deliver user training on systems and tools, including collaboration platforms such as SharePoint Strengthen and maintain cybersecurity practices, ensuring systems are protected and compliant Promote awareness of security best practices among staff Work closely with teams across different departments to deliver accessible and effective IT support Keep accurate records of IT assets, processes, and documentation Candidate Profile Proven experience in a practical IT support or leadership role Strong problem-solving skills with a structured and calm approach Comfortable working in both industrial (factory) and office-based settings Good working knowledge of Microsoft technologies, hardware, and collaboration platforms Understanding of core cybersecurity principles and user-focused security practices Strong communication skills, with the ability to support individuals with varying technical abilities Highly organised, reliable, and capable of managing multiple tasks independently What's on Offer Employer pension contributions starting at 5%, increasing with service up to 10% Health cash plan support Life insurance cover (4x annual salary) Performance-related annual bonus Yearly salary reviews Free on-site parking Cycle-to-work initiative Employee referral incentives Access to well-being and support programmes Ongoing training and professional development 25 days annual leave plus public holidays and additional company closure days (including Christmas shutdown) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. xehkeey Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: