Job Title: Senior ICT Infrastructure Specialist

Reporting To: ICT Infrastructure Manager

Direct Staff: None

Salary: £40,000 - £42,000

Objective of the Position

Work on projects to develop and improve the centrally installed infrastructure of FSE/PAGO within Europe. Ensure maximum effectiveness and efficiency (cost and uptime) across different platforms in Middleware, Operating Systems, Standard/Universal/Communication Software, and the hardware platforms these run on.

Duties

Support the design, development, and implementation of ICT infrastructure projects in line with architecture standards, including storage, server, networking, and client-related projects.

Support the operation and maintenance of ICT systems to ensure stable, reliable, and uninterrupted operation. This includes documentation, second-line support, change management, and upgrade planning.

Contribute to the development of the ICT department by using, maintaining, and improving internal processes and services, following best practices.

Align with business and ICT stakeholders by monitoring and reporting on KPIs, SLAs, and performance data.

Provide timely feedback and updates to business users.

Proactively solve IT issues and advise the business on structural resolutions.

Monitor the network, storage, etc., to detect and prevent issues in advance.

Coach assistants and specialists in infrastructure to support their growth.

Coordinate the implementation of non-standard changes and projects as a project member or project manager.

Responsibility

Support multiple business units across five or more international sites in Europe.

Required Skills, Abilities, and Knowledge

Specialised Knowledge (Education and Experience):

Specialist IT training to at least degree level.

Several years of practical experience in a similar role.

Fluency in English (spoken and written); German is a plus.

Broad specialist knowledge of relevant hardware and software.

Management Skills (Planning, Organization, and Integration):

Strong quality and security awareness.

Service-oriented and customer-focused.

Structured and proactive work style.

Good organizational skills.

Willingness to travel moderately within Europe.

Social Skills (Communication and Teamwork):

Service-oriented with strong business communication skills.

Willingness to travel as needed.

Flexibility to work in a dynamic, international environment.

Team player with international collaboration experience.

If you are looking for a new role, please apply now and we will be in touch within 48 hours.

Pearson Whiffin Recruitment - IT Division