A Housing Association is currently looking for an officed based Senior Housing Officer on a temporary basis for about three months\n\nKey responsibilities as follows\n\nResponsible and accountable to residents for providing an excellent, empathetic and personal housing management service\n\nThis includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately\n\nAchieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team\n\nYou will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.\n\nAlways keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities.\n\nResponsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.\n\nWork alongside residents to ensure we offer the right support to sustain tenancies.\n\nManage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids.\n\nAlways follow the lettings procedure ensuring an effective audit trail.\n\nIdentify support needs and effective partners to support tenants as the start of their tenancy. Repairs\n\nManage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction.\n\nResponsible for authorising work orders to budget.\n\nWork with Asset Management colleagues to resolve complex repairs in a timely manner.

Income Collection and debt management\n\nComplete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management.\n\nAccount for services accurately to ensure service charges are transparent and fair to residents\n\nSet service charges with support from the central service team Visiting\n\nArrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record\n\nThis role is 100% based in the office.\n\nThis roles pays £22.27 PAYE umbrella rate £29.45\n\nEssential\n\nMust have a consistent work history as a Senior Housing Officer within Social Housing\n\nExcellent communicator\n\nMust be immediately available or on short notice