Senior Customer Success Manager | eCommerce / Fashion Tech Start-up

New Yesterday

Customer Success Manager | eCommerce / Fashion Tech Start-up London (Hybrid) | c£65k + Bonus + Equity I'm working with a high-growth, founder-led business redefining how premium and luxury brands engage customers online. This isn’t a typical CS role! You’ll be joining a company building at the intersection of eCommerce, logistics, and customer experience - embedded directly into major retail sites and driving real commercial impact across conversion, returns, and customer value. Why this stands out:
A genuinely different model (not another SaaS tool) High-impact role with direct exposure to founders (small team/lots of accountability and ownership!) Opportunity to shape how Customer Success is built Working with premium / luxury brands with real commercial stakes
The role: You’ll own a portfolio of brand partners end-to-end - from onboarding through to growth and retention. This means:
Driving partner performance and revenue (£300–500k+ accounts) Using data to shape strategy and outcomes Feeding directly into product and roadmap decisions Operating with real ownership from day one
The environment:
Founder-led, fast-moving, low process Product + CS still evolving - real opportunity to build No playbooks - success comes from thinking, adapting, and owning problems
This is not a role for someone who relies on process! What they’re looking for:
~4–7 years experience (CS, account management, consulting, agency, eCommerce) Strong commercial instincts + comfortable with data Curious, proactive, low ego Someone who enjoys building, not just operating Exposure to eCommerce / retail / luxury brands
How you’ll be assessed:
Commercial thinking (growth, retention, revenue impact) Data-driven problem solving How you build trust with clients (this is not a one size fits all approach - you must be able to adjust your style for each customer) Ownership, initiative, and ability to operate in ambiguity
Bottom line: High-exposure role with real ownership - ideal for someone who wants to build, think, and shape a function, not just follow a playbook.
#J-18808-Ljbffr
Apply
Location:
Greater London
Job Type:
FullTime

We found some similar jobs based on your search