Southern Housing is hiring a Senior Business & Systems Analyst to support business process stabilisation as the foundation for Southern Housings Transformation Programme. This roles strategic purpose is to ensure we achieve the Transformation Plan and Strategic Plan Objectives.
Youll play a key role in Southern Housings Transformation Programme, working in cross-functional project teams to analyse, document and optimise business processes, systems and data. Youll work closely with Transformation Service Designers, Change Partners, Product Managers, and Technology and Data colleagues to take the organisation from current state to future state ways of working, with potential focus on systems such as Customer Dynamics, MRI Housing Enterprise or the 8x8 contact centre platform.
This is a high impact role where youll document and build deep knowledge of our current state processes and system workflows, ensuring these remain accurate, up to date and living documents.
What youll need:
Experience producing high-quality business process maps using BPMN 2.0 notation , documenting current state processes and system workflows.
Ability to lead workshops, discovery and playback sessions to gather and document current state processes, systems configuration and data models.
Be able to analyse and document data quality and data models , providing recommendations to support delivery of future-state services and systems.
Experience designing test scripts and carrying out UAT, systems and integration testing to assure successful implementation of future-state changes.
Engage effectively with residents, service users and business colleagues through workshops, engagement sessions and stakeholder facilitation.
Desirable:
Demonstrate strong knowledge of social housing regulation , including Consumer Standards, Safety and Quality Standards, TSMs and Economic Standards, while role-modelling Southern Housings HEART values.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 30th of January at 23:59pm
Please note we hold the right to close the vacancy early depending on application volume.
Applying for roles with us
About us
At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailersdiscounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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