ECMS seeks an experienced Business Analyst to support the implementation of a new contact centre platform focusing on voice recognition and IVR capabilities. The role involves gathering requirements, analyzing call flows, and collaborating with stakeholders to design effective customer journeys. Candidates should have over 8 years of experience as a Business Analyst, particularly with voice technology and contact centre transformations. Strong skills in Agile methodologies and various voice recognition platforms are essential. #J-18808-Ljbffr