Security Operations Center Manager
New Yesterday
Apply Now Apply Later Job ID 10123417 Location London, United Kingdom Business The Walt Disney Company (Corporate) Date posted 7. At Disney, safeguarding our people, guests, assets, and operations is fundamental to ensuring the magic we create reaches every corner of the globe, uninterrupted. Within the Global Security function, we are committed to delivering world-class protection across a dynamic and evolving risk landscape driven by technology, collaboration, and operational excellence.
The EMEA Security Control Centre (ESCC) plays a vital role in this mission by serving as the central command hub for real-time monitoring, incident escalation, response coordination, and critical security communications across the region. Operating around the clock, the ESCC integrates cutting-edge technology with expert personnel to deliver proactive and effective security outcomes across Disneys diverse EMEA footprint.
This role is key to ensuring a resilient and responsive security infrastructure across our regional operations.
Provide strategic oversight and daily management of the ESCCs real-time monitoring and incident response operations across EMEA
Ensure all security incidents are responded to, escalated, and reported in line with policies, procedures, and service-level expectations
Maintain working knowledge of Disneys global security platforms (e.g. CCTV, EACS, IDS, Dataminr, Everbridge) and ensure their effective use
Lead failover readiness planning and scenario testing to ensure business continuity during unplanned disruptions
People Management & Development
Lead, mentor, and coach a team of ESCC operators and supervisors, ensuring performance standards are consistently met
Deliver regular training programs, performance reviews, and welfare support to create a motivated, skilled, and resilient workforce
Drive succession planning and staff development strategies, reducing turnover and fostering a culture of continuous improvement
Stakeholder Engagement & Relationship Management
Serve as the central point of contact for key stakeholder groups including Security Systems, Intelligence, Compliance, Real Estate, and EMEA Security Managers
Ensure alignment with other TWDC Security Operations Centers (GSCC, ASCC) and facilitate cross-regional coordination as required
Collaborate with the Security Systems team on issue reporting, upgrades, UAT testing, and the evaluation of new platforms or tools
Actively contribute to the refinement of ESCC SOPs, escalation workflows, and decision trees in response to evolving threat types and business requirements
Risk, Compliance & Intelligence Integration
Ensure GDPR, health & safety, and regulatory compliance across all ESCC data processing, surveillance, and incident documentation activities
Liaise with the Intelligence team to enhance situational awareness and support proactive threat identification and mitigation
Coordinate with local law enforcement and business lines when required, ensuring appropriate data handling and communication protocols are followed
Performance Management & Reporting
Develop and track performance metrics (KPIs) for ESCC operations, using data to inform improvements and ensure accountability
Oversee all administrative functions, including report writing, shift planning, training documentation, and audit trail maintenance
Vendor & Facilities Support
Manage vendor relationships for key holding and response services across EMEA, ensuring consistent operational support during system failures
Coordinate with local facilities, using translation services as needed, to resolve site-level issues and communicate effectively across languages
Lead regular contract and service reviews to ensure SLAs are met and delivery remains aligned with Disneys security standards
Minimum 3 years experience in a security-related field (private or public sector) with exposure to real-time monitoring, emergency response, or control room environments
Strong understanding of physical security systems, operations, and technologies (e.g. CCTV, EACS, IDS)
Deep knowledge of data protection, compliance, and health & safety requirements in a security context
Bachelor's degree in Security, Criminal Justice, Risk Management, or a related field
Professional security certifications (e.g. Fluency or working knowledge of a local language spoken in Asia or EMEA is an asset
Proactive leader with high emotional intelligence and sound judgment
Solutions-oriented and committed to innovation, service excellence, and continuous improvement
About The Walt Disney Company (Corporate):
At Disney Corporate you can see how the businesses behind the Companys powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, youll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Walt Disney Company Limited , which is part of a business we call The Walt Disney Company (Corporate) .
The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
- Location:
- Haggerston, Greater London
- Job Type:
- FullTime
