Customer Support / Scientific Account Coordinator – Pathology Services Location: London (Fully On-Site) Full-Time | 40 hours per week (Mon–Fri + occasional Saturdays)

£30,000

We’re working with a leading pathology company looking to bring in a confident and organised individual to support their client services team. This is a great opportunity for someone with a lab background who enjoys combining technical knowledge with customer-facing work.

The Role

You’ll act as a key point of contact for clients, handling queries and supporting day-to-day service delivery. This includes responding to emails and calls, coordinating requests, and working closely with internal teams to make sure everything runs smoothly.

It’s a fast-paced role where communication and attention to detail are key.

What You’ll Be Doing

Managing client queries via phone and email in a professional and timely manner Supporting with test requests, results queries, and general service-related issues Liaising with internal departments to resolve queries and ensure smooth operations Monitoring and following up on outstanding requests Delivering a high level of customer service at all times Essential Requirements

Previous experience working in a laboratory environment as a Medical Laboratory Assistant (MLA) (minimum requirement) Strong customer service background Excellent communication skills (both written and verbal) Confident using email and handling phone-based queries Good command of the English language Willing to work fully on-site Flexible to work occasional Saturdays (approx. 1 per month, with time off in lieu, plus additional cover when needed) Essential:

Background in science A degree in Biomedical Science or a related field What We’re Looking For

Someone approachable, reliable, and organised A team player who can also work independently Comfortable working in a busy, service-driven environment Able to manage multiple tasks and prioritise effectively