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Job Description

The Assistant Manager is the operational backbone of the department — managing mid-tier client and supplier accounts while ensuring quality, speed, and accuracy.

They act as the Manager’s right hand: supporting execution, coordinating daily tasks, and mentoring Senior Executives to maintain excellence across all work streams.

They also operate group tours throughout the United Kingdom & Europe from Global Customers.

COMPETENCIES:

Who: Desire to work in European inbound tourism.

Highly Driven, Sets high standards and goals, Quick learner, Problem solver, Organization and planning, Integrity/honesty, Calm under pressure, Attention to detail, Persistent, Work ethic, Flexible/adaptable, Enthusiasm, Passionate about service, Resourceful, Multitasker, well organised. Curious & always looking for new suppliers or itineraries to offer.

Relationships: Team player with collaborative approach; Proactivity/takes initiative; Treats people with respect; Listening skills & open to criticism and others’ ideas; Written & oral communications; Teamwork; Values the power of relationships.

Technical: Product knowledge of EU/UK; adapt to processes and IT Systems; good knowledge with Excel & Word. Very well-organized using tools such as Outlook Calendar.

Fluent in English and in any other .

Key Elements of Ownership:

Accountability | Proactivity | Commitment to Outcomes | Stewardship | Continuous Improvement

RESPONSIBILITIES:

Client & Supplier Relationships

Handle a portfolio of mid-tier clients and suppliers, ensuring reliability and service consistency. Build strong relationships with agent/clients with whom you will liaise daily. Then with suppliers in order to create a strong partnership. Build quotations for our agents – analyse their needs to create the perfect gateway, & research and develop innovative products in both new and existing destinations Create itineraries and prepare tour quotations. Ensure existing products are kept up to date and in line with market trends. Follow up for feedback from clients and adjust product accordingly to ensure quality. Operate the groups once confirmed by working closely with suppliers including hotels, transports, guides, attractions, restaurants etc. Book services for confirmed bookings and ensure accurate details are entered and kept updated in the back-office booking system Able to find new suppliers if needed & ensure the supplier is suitable for the type of clients Manage the emergency of on ground groups that you manage and also assist the department for their groups if needed Respond promptly and professionally to all communications. Escalate key issues or disputes to the Manager, with clear documentation. Support in onboarding new suppliers or clients under the Manager’s supervision.

Delivery & Coordination

Manage and review team deliverables for accuracy and profitability. Coordinate workloads, ensuring team SLAs and KPIs are met. Support in the preparation of key reports and dashboards for Managers and GMs. Oversee the smooth handover between Sales, Quotations, and Operations.

Training & Mentorship

Train and support Senior Executives and Executives joining the department. Conduct quality checks and provide constructive feedback. Ensure all team members follow SOPs and maintain system hygiene. Reinforce company standards for communication and responsiveness.

Process & Data Accuracy

Maintain up-to-date CRM entries for all accounts under responsibility. Flag system or data errors to the Manager and Data team. Support continuous improvement by suggesting better processes or tools.

Reporting & Communication

Update Managers on key metrics: response times, confirmations, and client satisfaction. Act as first escalation point for day-to-day issues in the Manager’s absence. Ensure smooth coordination with internal teams (Contracting, Data, Accounts).

FLEXIBILITY: The above responsibilities may change to the business/ department needs

Why Join Us? At Europe Incoming, we value innovation, collaboration, and a commitment to excellence. You will have the opportunity to make a significant impact on our operations and contribute to our growth and success. We offer a supportive and inclusive work environment, competitive compensation, and opportunities for development. As we also love transparency, this position is not always “9 to 5”; during high season it’s sometimes necessary to work longer hours.

Ready to take your career to the next level? Apply now and become a key player in our team!

To apply, please send your resume and cover letter to recruitment@europeincoming.com.

We look forward to hearing from you!

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.