Sales Administrator
Sweeptech Environmental Services is a progressive ISO 14001:2015 and ISO 9001:2015 accredited waste management business committed to delivering environmental and sustainability improvement within the communities it works. Our Headquarters are in West Sussex and we operate nationally, driving innovation wherever we can to improve operations.
The Role:
You will be responsible for the efficient day-to-day running of the hire desk function for one of our leading customers, providing a customer-focused, responsive and efficient booking service that ensures maximum utilisation of our fleet in line with customer needs.
You will manage all incoming enquiries, administer bookings from start to completion, and take ownership of any changes, disputes, issues, or queries. Acting as the primary point of contact, you will ensure customers receive timely updates, proactive communication, and a consistently high standard of service.
Key Objectives
Ensure efficient and customer-focused management of the hire desk function
Maintain high customer satisfaction through proactive communication and issue resolution
Support operational performance through accurate service monitoring and reporting
Contribute to continual improvement initiatives and departmental effectiveness
Maximise fleet utilisation in line with customer requirements
Duties and Responsibilities
Check availability and liaise with national depot contacts
Confirm and process customer orders via the customer portal
Proactively contact customers regarding service issues or delays
Upload Proof of Service documentation to support invoicing
Respond to telephone and email enquiries
Handle customer complaints and escalations professionally
Follow company procedures and best practices
Support monthly reporting requirements
Attend meetings as required
Carry out any other reasonable duties as requested by management
Requirements:
Communicate effectively, courteously and clearly with colleagues at all levels.
Maintain a positive, enthusiastic attitude towards tasks and challenges.
Work in an organised, structured and methodical manner.
Use your own initiative and manage/prioritise your workload independently.
Work collaboratively as part of a team, attending and contributing to meetings as required.
Be punctual and ensure tasks are completed within agreed deadlines.
Demonstrate flexibility when required to support business needs.
Maintain a tidy and organised workspace and use company tools and equipment responsibly.
Follow all company policies and procedures, including quality, environmental, health & safety and those outlined in the staff handbook.
Strive to achieve high levels of efficiency and continuously seek improvement.
Support and assist with training when required.
Essential Skills
Attention to detail.
To be able to communicate and manage customers with confidence.
Work effectively in a busy, fast-paced environment, confidently managing multiple enquiries and tasks at the same time.
Enthusiastic and able to use own initiative.
Knowledge of company systems and policies.
Excellent standards of verbal and written communication.
Previous experience in a customer administration role preferred.
Computer Literate, able to create & maintain MS word, excel.
Job Type:
Full-time, Permanent
Working hours:
8:00
17:00, 45 hours per week
Benefits:
Company pension
Discounted or free food
On-site parking
Work Location
Hickstead RH17 5LZ
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