Sales Administrator & Customer Service Executive

Salary: £26,000 – £30,000 Location: High Wycombe Job Type: Full Time

Join a Fast-Paced, Customer-Focused Team

We are seeking a driven and organised Sales Administrator & Customer Service Executive to join a busy and growing business in High Wycombe, where no two days are the same.

This is an excellent opportunity for someone who enjoys working with customers, solving problems, and supporting the smooth day-to-day running of operations. You will be part of a supportive team of three, where your contribution is valued.

The Role

This is a varied, hands-on position combining customer service and sales administration responsibilities:

Customer Service & Enquiries

Handle a high volume of inbound calls professionally and efficiently Respond to website, email, and live chat enquiries Resolve delivery queries, complaints, and service issues Keep customers informed of order progress and delivery updates

Order Processing & Logistics

Process online and trade orders using internal systems Produce order confirmations, invoices, and relevant documentation Coordinate dispatch via DPD and other courier partners Ensure all orders meet daily dispatch deadlines Track shipments and resolve delivery issues

Sales Administration Support

Manage a shared inbox and prioritise incoming enquiries Accurately log and track orders within internal systems Liaise with ...