Desk-Based Account Manager

Location: Gravesend

Build Relationships. Drive Sales. Shape the Future.

We're looking for a motivated, customer-focused Desk-Based Account Manager to join our fast-paced Packaging & Components team in Gravesend.

This is more than just a sales role-you'll be at the heart of our customer relationships, helping businesses find the right solutions while driving growth and spotting new opportunities. If you enjoy connecting with people, closing deals, and making a real impact, this role is for you.

What You'll Be Doing

Drive Sales & Grow Accounts

Manage a portfolio of existing customers, building strong relationships and ensuring repeat business Handle incoming enquiries, follow up on leads, and convert opportunities into sales Identify upselling and cross-selling opportunities across our packaging solutions Work closely with External Sales Teams to deliver a seamless customer experience Keep CRM systems up to date with quotes, orders, and customer interactions

Support Marketing & Innovation

Make outbound calls to promote products, campaigns, and new initiatives Provide valuable frontline insights into customer needs and product performance Play a role in the development and launch of new products Collaborate with marketing to bring campaigns to life Stay informed on market trends, competitor activity, and innovations

Collaborate & Contribute

Work cross-functionally with internal teams to deliver excellent service Support monthly sales reviews and track performance against targets Share customer feedback to help shape business decisions

What We're Looking For

Experience in sales or account management (B2B, trade, or packaging preferred) A confident communicator who builds strong relationships with ease Commercial awareness and curiosity about market trends Comfortable working towards targets and KPIs Organised, proactive, and confident using CRM systems and Microsoft tools

⭐ Bonus Points If You Have:

Experience within construction / packaging industry Worked with end users or distributors A creative mindset with fresh ideas and solutions

About You

You're proactive, driven, and thrive in a busy environment. You enjoy speaking with customers, finding solutions, and turning opportunities into results. You're a team player who brings energy, ideas, and a positive attitude every day.

What's in It for You?

Company pension plan Medical cash plan Long service rewards and enhanced pension contributions 25 days holiday + bank holidays Free parking Office perks including coffee, tea & fresh fruit

Why Join Us?

You'll be joining a supportive, growing business where your contribution truly matters. This is your chance to develop your career, influence customer success, and be part of a team that's always looking ahead.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people