Roadside Patrol Team Manager - Southern (Windsor)

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Job Description

Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members.
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What you'll do...
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  • Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets
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  • Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce
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  • Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals
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  • Ensure legal compliance, safe working practices and effective asset management in line with company policy
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  • Drive team engagement through regular feedback, recognition and coaching sessions
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  • Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved
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What you'll need...
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  • Proven experience managing and developing field-based teams in a performance driven environment
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  • Strong leadership and coaching skills with a track record of delivering against KPIs
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  • Excellent interpersonal, communication and influencing skills across all levels
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  • Commercial awareness and a strong understanding of service-led operations
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  • Sound knowledge of compliance, health and safety standards and the breakdown recovery sector
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Desirable qualifications...
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  • NVQ Level 4 or equivalent in management (Or willingness to work towards this)
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  • Frontline management experience
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  • FSA compliance knowledge
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What you'll get with the RAC
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  • Work pattern of 40-hours weekly
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  • Holiday allowance of 23 days (rising to 25 with service) + bank holidays
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  • Family leave support including paid time off, flexibility and resources to help balance work and family commitments
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  • Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
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  • 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
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  • Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
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  • Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
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  • Free RAC Ultimate Complete Breakdown Service from day one
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  • Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more
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About us
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The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.
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Apply
Location:
SL4 1NJ
Category:
Retail

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