Retail Systems Analyst

Contract Remote (2 days on-site per month) Cheltenham, Gloucestershire

Proactive IT Appointments are currently working with a well-established UK organisation that is looking to appoint an experienced Retail Systems Analyst to join their Business Information Systems team. This is an excellent opportunity to work on a large-scale ERP environment, supporting and enhancing Microsoft Dynamics AX 2012 R3 and D365 solutions as part of a major transformation programme. You will work closely with business stakeholders and technical teams to improve processes, deliver system enhancements, and ensure the ERP platform continues to support the organisation's operational needs.

Key Responsibilities

• Analyse business systems and processes to identify issues and recommend effective solutions
• Facilitate requirements gathering, review, and design workshops with business stakeholders
• Configure system changes and enhancements within the ERP platform where required
• Work closely with third-party development and support partners to deliver fixes and customisations
• Lead requirements documentation and User Acceptance Testing (UAT) activities across projects
• Maintain business use cases and process flow documentation as systems evolve
• Act as a key liaison between business users and technical delivery teams
• Provide clear updates and progress reporting across project activities
• Deliver training and guidance to users on system functionality and best practices
• Provide 2nd and 3rd line support for complex ERP-related issues escalated from the IT Service Desk

Skills & Experience

• Strong experience working with ERP systems, ideally Microsoft Dynamics AX 2012 or D365
• Proven background in business analysis, requirements gathering, and stakeholder management
• Experience supporting ERP enhancements, configuration, and system improvements
• Strong understanding of business process mapping and documentation
• Experience managing or supporting UAT and project delivery within ERP environments
• Excellent communication and presentation skills
• Strong analytical and problem-solving ability

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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