Retail Operations Manager
New Today
Kalm Kitchen is growing its retail and hospitality footprint, and were looking for an experienced Retail Operations Manager to help us build the operational backbone that will support that growth.
This is a senior, hands-on role for someone who has experience developing multi-site operations , embedding processes and SOPs , and creating the structure that allows teams and sites to perform consistently as complexity increases.
The role As Retail Operations Manager, you will take ownership of the day-to-day operational performance of our retail sites, working closely with senior leadership and project teams to ensure that what is built is delivered, embedded and sustained.
This role is not about firefighting. It is about clarity, consistency and control mapping how things should work, implementing systems properly, and supporting site teams to operate confidently within them.
Key responsibilities Lead and support the operational performance of multiple retail sites
Own the day-to-day and weekly operational rhythm across the estate
Map key operational processes (service, stock, people, opening/closing, compliance)
Create, implement and maintain clear SOPs and operating standards
Ensure consistency in service, food standards, cleanliness, safety and brand execution
Support and coach site managers, providing clarity, structure and accountability
Work alongside project and handover teams to ensure new sites and initiatives land properly
Support the delivery of ad-hoc retail locations and pop-ups without destabilising core operations
About you This role will suit someone who:
Has proven experience operating across multiple retail or hospitality sites
Has led process mapping and SOP implementation in a growing business
Is structured, organised and comfortable bringing order to complexity
Is hands-on, visible on site and confident holding teams to account
Enjoys building scalable operations rather than working around broken ones
Salary & package £50,000 per annum
Company car included
Field-based, multi-site role across the Home Counties
This role is designed to grow with the business as the retail estate expands.
Why join Kalm Kitchen Be part of a business at a key growth stage, where your impact will be tangible
Opportunity to shape how our retail operations run not inherit something fully formed
Work closely with a senior team that values structure, clarity and continuous improvement
Play a central role in supporting future sites and long-term expansion
TPBN1_UKCT
- Location:
- Compton
- Job Type:
- FullTime