The Role
Ensuring service is performed at a professional standard, at all times.
Keeping employees well informed of restaurant goals, budgets and standards.
Obtaining feedback from guests and sharing this with the Restaurant Management and Chefs, in order to improve service.
To be consistently aware and promote all services offered at Beaverbrook.
Ensuring the billing procedure is thorough and accurate for each guest.
The Person
Great attention to detail, efficient and responsible, focused on guest-satisfaction and staff well-being.
Ability to lead and motivate a small team to deliver a seamless, memorable guest experience.
Immaculately presented with exceptional communication skills.
Experience in a five-star establishment, in a similar role.
Shift Pattern
40 hour week, the ideal candidate will be flexible in working any 5 days out of 7.
The typical hours for this position may consist of: 06:45-17:00, 11:30-22:00, 11:30-01:00 or 15:00-01:00, with some variation dependent upon business needs.
Salary: Up to £31,644.30 per annum including tronc.
Our Standards:
Aligned with Leading Quality Assurance (LQA) expectations, you will act as a true ambassador for Beaverbrook. Youll demonstrate emotional intelligence, professionalism, initiative, and pride in every guest interaction
ensuring service that is warm, intuitive and consistently excellent.
Benefits
As part of the Beaverbrook family, youll enjoy a wide range of benefits designed to support your wellbeing, development and long-term career:
Competitive salary
Generous retail, gym and cinema discounts via the Hospitality Rewards App
Ongoing personal development and access to recognised qualifications
Discounted rates on Food & Beverage
28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
Pension & Life Insurance
Sick Pay
Long Service Awards
Cycle to work scheme
Recommend a Friend Bonus
Uniforms provided for some roles
Free parking
Additional local benefits
Staff Accommodation Available
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