Resident Liaison Officer | Brent | £22.57 per hour

Social Housing – Planned Works & Refurbishment

Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent. This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams.

If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you.

THE OFFER

Pay Rate: £22.57 per hour

Location: Brent (Covering various schemes across the Borough)

Sector: Social Housing / Property Services

Requirements: Full UK Driving Licence and access to a vehicle are essential.

Contract: Ongoing Contract / Permanent opportunities.

THE ROLE

As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works.

Key Responsibilities:

Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents.

Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines.

Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colo...