Job Title: Resident Liaison Officer Location: HERTFORD TO MILTON KEYNES Salary: £34,000 per annum + £4k Car Allowance Sector: Social Housing MUST DRIVE AND HAVE OWN VEHICLE

Job Description

To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.

Specific Responsibilities

Ensure that THE COMPANYS HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. Learn and understand the Companys Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. Demonstrate respect, sensitivity and discretion in a public facing role. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and ...