The Biltmore Mayfair, an iconic five-star hotel in the heart of Londons most prestigious neighbourhood, is seeking a Reservations Manager. You will be responsible for supporting the Director of Revenue Management in leading total hotel revenue management across the property collaborating with all hotel departments and Director of Revenue management to ensure optimal revenue strategies are implemented in all departments, deputizing for the Director of Revenue. You will be part of Leadership Team. To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their inquiries and advising them of the amenities and benefits offered by the hotel. To maximise Revenue & Reservations, Individuals & Groups revenue for the hotel through pro-active selling, effective administration and outstanding customer service To actively develop successful customer partnerships, and securing future and repeat business whilst ensuring a clear and effective line of communications are maintained with Front Desk, Accounts and Group, Conference & Events Sales Team on property. Responsible for supporting team members on a daily basis with any queries and issues that may arise and engaging with them to ensure well-being and satisfaction. Has the responsibility to assist the management to drive and deliver positive results. Reservations Manager responsible for: Oversee the day-to-day handling of all incoming phone calls with the Reservations team ensuring the highest levels of service Lead alongside the Director of Revenue Management, the implementation of an optimal revenue strategy across reservation department Implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department Reviewing the Reservations Team rota, hours of operations and shifts Ensuring the Reservations Team responds to all customers in a highly professional manner as per the Forbes Standards Ensuring all Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques Build strong relationships with Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Comply the hotel credit policy andcheck the House Accounts regularly and clearing them without any delays Keep close attention to team members requirements, including attention to every team members workload and duties, to fulfil operational needs Ensure that all team members have a complete understanding and adhere to the hotels team member rules and regulations Ensuring all reservations enquiries are prioritised Monitor room inventory on daily basis and control any overbooking Reservations Manager will have: Excellent command of written and spoken in English to meet business needs. Minimum 2 years of experience at a Reservations Manager level with 5* Luxury Hotels Good interpersonal, organizational and communication skills. Excellent Excel skills Be a Team Player Able to lead, provide guidance and develop team members Innovative self-starter with high motivation Able to work under pressure and deal with stressful situations during busy periods In return we offer: Social Events, Wellbeing and Team Activities Employee Assistant Programme Training and development Cash Health Plan cover option available Apprenticeship/Placement opportunities Career development and salary reviews Interest free Season Ticket Loan Scheme Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Length of Service related holiday scheme Eye Care Vouchers Employee Discounted Accommodation and F&B Life Assurance Team Member of the Month and many more About the Hotel The Biltmore Mayfair opened in September 2019, after undergoing a multi-million-pound redevelopment. Situated on a super prime location in the heart of Mayfair on Grosvenor Square, will offer 257 luxuriously appointed guest rooms as well as 51 highly curated and beautifully designed suites, which will reflect the propertys origin as a sophisticated and elegant London private residence. Beautifully curated, The Biltmore Mayfair offers a collection of formal and casual dining options, where guests can discover delicious British cuisine with an innovative twist. Cafe Biltmore Restaurant & Terrace with something for everyone, offers an all-day dining menu from breakfast through to dinner. The Tea Lounge offers a luxury Afternoon Tea where guests are invited to enjoy sweet and savory treats alongside a cup of freshly brewed tea or a celebratory glass of champagne. The sophisticated and seductive Pine Bar offers an impressive collection of the finest drinks and perfectly mixed cocktails. A sophisticated new spot on historic Grosvenor Square, Grill 88 offers the highest-quality steaks and seafood in an intimate setting ideal for celebrations as well as everyday relaxed dining. In addition, the hotel showcases an impressive 500 sqm ballroom and various smaller function suites up to 100 guests. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.

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