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Repairs Call Handler

9 Days Old

Call Handler (Housing and Repairs)

Near Retford, North Nottinghamshire, Notts, UK
£15.52 - 18.25 Hourly
Temporary ongoing contract/ Temporary to permanent
Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract
Daily duties of the Repairs Call Handler (Housing and Repairs) consists of:
Representing the organisation at their customer contact centre, being the first port of call for residents
Utilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
Understanding Construction skillsets and geographical locations to effectively book works for residents
Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
Supporting the delivery of an excellent customer care service
Responding to emergency property repairs in a calm manner
Dealing with property maintenance complaints and referring to wider team
Essential requirements of the Call Handler - Property and Repairs:<...
Location:
East Retford
Salary:
£13 - £20 per hour
Job Type:
FullTime
Category:
Customer Service & Support

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