Registered Manager / Responsible individual Purpose of the Role To deliver high-quality homecare services that respect each service user and supports them to live as independently as possible. The Registered Manager is accountable to the owner(s) and the regulatory body. The Registered Manager will efficiently oversee the day-to-day operations of the business, ensuring effective resource allocation and performance monitoring to deliver excellent care within budget. They will manage all staff, providing strong leadership to ensure everyone understands their duties and has the support required to work safely. Key Duties and Responsibilities Business Safety and Quality * Oversee and maintain the safety and quality of the service. * Ensure care is delivered safely and in accordance with legislation, company policies, and procedures. * Keep knowledge up to date by undertaking relevant training on legislation, best practice, and company policies, and apply this in daily management. * Monitor health and safety across office and field settings; act as the lead for infection prevention and control. * Maintain accurate, compliant records and reporting systems to support effective business operations. * Implement quality management and improvement systems. Address complaints and incidents promptly, lead investigations, and implement improvements based on findings. * Work flexibly to ensure continuous safe delivery of the service. Leading and Managing Staff * Manage recruitment, induction, and training for coordinators, supervisors, care workers, and support staff. * Identify ongoing training needs and ensure staff remain compliant with current best practice. * Ensure sufficient numbers of appropriately qualified staff are available to meet service requirements. * Apply company policies for managing absence, disciplinary issues, capability concerns, and grievances. * Provide guidance, supervision, and support to help staff work safely and effectively. * Conduct appraisals and monitor staff performance. * Ensure that on-call emergencies are handled efficiently, including arranging cover for sickness or absence. Promoting the Business * Represent the service positively at external meetings. * Contribute to the growth and development of the organisation. * Carry out additional duties as required. * Full training will be provided in line with regulatory requirements. Person Specification This outlines the skills, knowledge, and experience needed for the role. Applicants should demonstrate how they meet the essential criteria, using examples where possible. Essential Criteria Personal Attributes * Caring and compassionate towards people needing care and support. * Respectful towards individuals with diverse backgrounds, conditions, and beliefs; committed to non-discriminatory practice. * Dedicated to respecting customer rights and promoting dignity, privacy, and independence. * Self-motivated, eager to learn, and willing to seek guidance and follow instructions. * Punctual, reliable, and professionally presented. Knowledge and Understanding * Strong understanding of the needs of people receiving homecare and the principles of high-quality, person-centred, non-discriminatory support. * Good understanding of the regulatory responsibilities of a Registered Manager and relevant domiciliary care legislation. * Hold (or be working towards) S/NVQ Level 5 or equivalent management qualification. * Understanding of confidentiality systems for customers, staff, and business information. * Knowledge of health and safety and risk management within homecare services. * Ability to recognise signs of abuse and apply safeguarding procedures