Maxus UK is a forward-thinking automotive company focused on delivering cutting-edgesolutions in sustainable mobility. As a manufacturer, we are committed to establishing a strong and customer-focused aftersales service that supports our growing range of vehicles and technology, ensuring customer satisfaction throughout the entire ownership experience. Job Purpose TheRegional Aftersales Manageris responsible forleading Maxus UK’s aftersalesperformancein adesignated region, with a focus onworking together with theAuthorisedRepairernetworkto deliverbenchmarkcustomerexperience, anddriving aftersales revenue and performanceacrossdealers in the region.TheRegional AftersalesManageracts as a key liaison between the dealersand the OEM, providing support, guidance, and strategic direction to enhance the operational efficiency, customer servicelevelsand profitability of the dealer network. Responsibilities

Act as the keyaftersalesinterfacebetween Maxus UK and the dealers, building strong, supportive relationshipstodrive customer experience and commercial results Monitor customer feedback and work closely with the dealer network to address any service issues or concerns Identifytraining needs and gain agreement to training courses to ensure customer service delivery isoptimal Act as a point of escalation for customer problemsin order toresolve issues and improvecustomerexperience Agree and implement measurable improvement plans with the Senior Dealership Management team. Ensure full Dealer adherence toAftersales Franchise Standards Carry out detailed dealer performance analysis and reporting to keep senior managers informed and to contributeappropriate recommendationsthat will improve business results Drive aftersales business growth and profitability through parts, accessories, and service operations. Work closely with other departments such as Customer Uptime, Warranty, Sales, and Marketing to ensure alignment in promotingall areas for Maxus UK

Experience and Candidate Characteristics

Proven experience in aftersales management, includingOEManddealer operations,service managementpreferable Exceptional problem-solvingand analyticalskillswiththe ability to manage complex situations. A strong understanding of customer experience and its relationship with aftersales profitability Excellent communication, influencingand stakeholder management skills, capable of workingacross all levelswith dealers, customers, and internal teams Ability to drive continuous improvement in a fast-paced, dynamic environment, ensuring alignment with company strategy andobjectives Wellorganizedwith exceptional time management skills and a flexible approach to work prioritization. Excellent business consultancy skills with a high degree of commercialawareness

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