Role:- Quality Manager\n\nSalary – Up to £34k\n\nHybrid – 3 days in the field, 2 working from home\n\nPerm\n\nRole Overview\n\nThis is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.\n\nResponsibilities:-\n\nDesign and/or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.\n\nDeliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher.

Agree the schedule with the Quality Manager and stakeholders.\n\nSupport the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.\n\nRecord and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.\n\nEnsuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers.

– this could be through induction as well as group and 1-1 / observations, training and audits.\n\nProvide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.\n\nPlay a role in the preparation and checking of contractual reports required by the Client.\n\nProvide support and present during client facing quality assurance exercises\n\nSupport Quality & Compliance manager with quality frameworks such as Matrix and ISO 9001:2015\n\nTake the lead on ensuring that Project teams are ready for any contractual audits and is fulfilling contractual obligations – for example SEQF self-assessment and IPS Fidelity Audits\n\nAct as Safeguarding lead\n\nAny other duties as reasonably required for the smooth running of the program.\n\nSkills and experience:\n\nA Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team\n\nPrevious audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery\n\nExperience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate\n\nExperience of working to contractually defined targets and standards\n\nA proven track record of achieving outstanding quality and compliance on projects\n\nSkilled in understanding contractual requirements and applying them to practical delivery\n\nExperience of working independently to manage and deliver own workload\n\nExperience of developing and maintaining process documentation on behalf of a team\n\nAbility to manipulate Microsoft excel data and present the required information for analysis and reporting.\n\nExperience with the monitoring and reporting of Case management systems