Propositions & Experience Lead - Hove, UK About the Role Ready to shape customer experiences that make a real difference? Join us and lead propositions that put people first, driving innovation and simplicity in every interaction. At EDF, Success is Personal – your journey is powered by us. The Opportunity The Sales & Marketing team is the growth engine of our Retail business. We blend deep customer insight with bold innovation to drive acquisition, retention, and value creation. From shaping compelling propositions to delivering targeted campaigns, we empower customers to save money and carbon – while helping EDF lead the transition to an Electric Britain. As the Propositions & Experience Lead you will design and deliver customer-first propositions that transform EDF’s energy experience at the Moments That Matter. This role ensures every proposition is bold, simple and advocacy-driving, while embedding agile ways of working that keep delivery customer-centric and outcomes-focused. Alongside a competitive salary and potential for an annual bonus, this is a hybrid role with flexibility to work from home and attend our #Hove office at least two days per month. We’ll support you with the tools and collaboration you need to succeed. From shaping compelling propositions to embedding agile ways of working, you’ll influence how millions of customers engage with EDF. You’ll use insight, creativity, and leadership to deliver measurable outcomes – all while growing your career in a business that values innovation and continuous improvement. What you’ll be doing Lead the design of home propositions that solve real customer pain points Translate customer insights into actionable concepts and service blueprints Define seamless end-to-end customer journeys and champion design principles for positive experiences Collaborate across teams to embed propositions and ensure consistent experiences Oversee proposition trials and pilots, capturing feedback for continuous improvement Who you are We’re looking for a Propositions and Experience Lead who thrives in fast-paced environments and knows how to bring people together to deliver meaningful change. To be shortlisted, you need to offer: Experience in proposition design, customer experience, or product management – ideally in energy or a similar regulated industry Proven experience designing and delivering loyalty campaigns or customer engagement programmes with measurable impact Strong understanding of customer insight tools, service design, and journey mapping Ability to lead projects from concept to delivery, including planning, stakeholder alignment, and execution Skilled at communicating with senior stakeholders and presenting complex ideas clearly Familiarity with agile frameworks (Scrum, Kanban) and backlog management tools (e.g., Jira, Trello) Proficiency in data analysis and visualisation to influence decisions Pay, benefits and culture Alongside a competitive salary and potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us. Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF! #SuccessIsPersonal #EDFcareers #LI-Hybrid Please note, interviews will take place from W/C 5th Jan. Closing date for applications: 21st December 2025 Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.