Project Manager Client Services Delivery

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Global Talent Acquisition - Health, Wealth & Career for UK and Ireland @WTW

Description

Our work touches the lives of millions of people. WTW Outsourcing Business is dedicated to helping our clients deliver excellent experience to the members of their pension schemes. We have a strong focus on member centric service delivery and highly functional member portal solutions which is recognised by our clients and market intermediaries. Through a commitment to quality and service, we have a 98% client retention record. In the UK we are the No. 1 administrator to the top 200 private sector pension schemes and our target market is medium to large private sector organisations.

Make a Real Impact in the World of Pensions

Are you ready to lead high-impact projects that truly make a difference? We’re looking for a passionate and driven Project Manager to join our Client Services Delivery team within WTW’s Outsourcing Business Solutions function.

In this role, you won’t just manage projects—

you’ll own the delivery of complex, pensions-related initiatives for some of our key clients.
From strategic planning to final delivery, you’ll be at the heart of it all—guiding multiple workstreams, aligning stakeholders, and ensuring every detail is accounted for.
You’ll work across various lines of business, collaborating with internal teams and external partners to create and execute end-to-end project plans that drive real value.
Your ability to see the bigger picture while keeping an eye on the details will be essential.

This is a fantastic opportunity for someone with solid project management experience—ideally in pensions or financial services—who’s looking for a role that combines leadership, collaboration, and the chance to work on projects that truly matter.

If you're someone who thrives in a dynamic environment and loves the challenge of delivering exceptional results, we’d love to hear from you.

The Role

Achieve project delivery deadlines within scope and budget. Ensure out of scope activity is identified and additional costs managed with the client.
Drive high quality project governance, risk and issue management.
Deliver quality updates on programme delivery status to the Client Steering Committee.
Participation in client Working Groups, calls and technical workshops.
Co-ordinate internal resources, on and offshore, for the execution of the project delivery plans.
Identify and efficiently resolve issues identifying solutions which will enable projects to be effectively delivered in accordance with client requirements.
Creation and tracking of project plans.
Management of project change requests
Management of project RAID’s.
Management of project budgets.
Management of project resource demand.
Relationship management with clients.
Create and maintain comprehensive project documentation.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Qualifications

The Requirements

Proven work experience as a Project Manager in Client Services Delivery within Financial Services and or Pensions(DB / DC) benefits industry.
Proven work experience of delivering technical changes to support Regulatory requirements
Highly organized, motivated individual with excellent communication skills and strong team skills.
Analytical thinker with creative problem-solving skills and attention to detail.
Proven leadership experience in achieving successful project outcomes.
Prince2 experience / qualification preferred
Ability to lead cross functional teamwork in and across teams and organizations.
Ability to identify potential issues and dependencies early.
Quickly facilitates mitigation plans, alternative approaches and communication of risks.
Adeptness at learning new technology and tools.
Naturally able to share lessons learned and best practices with others.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Project Management and Information Technology

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Location:: Leeds, England, United Kingdom
Salary:: £60,000 - £80,000
Job Type:: FullTime
Category:: Management & Operations