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Professional Services Consultant, Associate

The Professional Services Consultant, Associate supports Practice Managers, Project Managers, and Consultants in daily operational activities to ensure the Practice meets its Annual Operating Plan (AOP) targets. This role requires consistent and effective communication with customers and key internal stakeholders to deliver an exceptional customer experience. The ideal candidate will be a collaborative team player with the ability to work independently, demonstrating positive energy and a driven personality.

Duties and Responsibilities

• Lead the coordination of service requests, backlog maintenance, and project prioritisation. Ensure timely creation of Statements of Work via Business Consulting and oversee extended services consulting operations to maintain an accurate and current backlog.

• Maintain a close partnership with Business Consulting to streamline communication, support demand generation, and ensure commercial negotiations are appropriately managed.

• Engage with customers post-project and post-activity to promote additional Epicor Consulting Services offerings. Foster strong relationships within the team and collaborate with resource management to address skill gaps.

• Own monthly and quarterly forecasting processes for extended Consulting Services to meet revenue and margin targets. Ensure accurate billing across all service types and maintain financial integrity.

• Manage fixed fee billing, reconcile financial systems, and oversee project unlocking and closure for billing cycles. Resolve interface issues to ensure accurate financial operations.

• Supervise timesheet approvals, follow up on missing entries, reconcile time reporting, and ensure timely expense approvals to support accurate invoicing and accruals.

• Conduct monthly analysis of revenue, utilisation, supplier invoices, and subcontractor activities to identify issues and support leadership decision-making.

• Manage credit note requests and collaborate with Epicor Finance Teams to ensure prompt resolution of invoice queries.

Knowledge, Skills & Abilities :

• We’re on the lookout for individuals who are curious, driven, and full of energy . P eople who thrive on learning and love a challenge. If you bring a bright, positive attitude and a genuine passion for delivering exceptional customer experiences, you’ll fit right in. We value innovative thinkers with an entrepreneurial spirit, who aren’t afraid to explore new ideas and embrace emerging technologies. If you're someone who is very organised, takes initiative and enjoys making things better, we want to hear from you.

• Success in this role calls for someone who’s adaptable, resilient, and ready to lead with both critical thinking and emotional intelligence. You’ll be working closely with others, so being a collaborative team player is key , along with strong time management, creativity, and a sharp eye for detail. We’re looking for people who are comfortable in technical environments, whether that’s navigating digital tools, analy s ing data, or streamlining processes. Clear and confident communication , both written and verbal , is essential, especially when presenting ideas or working virtually.

• This is a remote role with minimal travel required . When travel does arise, you’ll receive plenty of notice, and all expenses will be covered. We hope you’ll be enthusiastic about the opportunity to connect with teammates face-to-face. We’re looking for someone who can work independently, take ownership of their work, and contribute meaningfully to a high-performing, collaborative team.

Qualifications

• We’re looking for individuals with at least two years of hands-on experience in a customer service role , w hether part-time or full-time , within a fast-paced, high-energy environmen t. You ’ll have thrived on multitasking and consistently delivered outstanding service, even under pressure.

• You’ll need a minimum of a Level 3 qualification, such as A-levels, a BTEC National Diploma, or an equivalent further education credential. We value the foundation this provides for your professional growth and success.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners .

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter:

Proud to be your partner. Committed to your success.

At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customer’s success and our growth as a business.

Bring the Real You. That’s Who We’re Interested In.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey , we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs .

Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future.

Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average.

We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do.

At Epicor, we are committed to upholding the highest standards of integrity and transparency. W e have become aware of phishing scams where individuals pose as our recruiters, hiring managers , and/ or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself.

How to Identify Phishing Scams:

No Payment Required : Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor.

Beware of Misleading Communications : Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered.

Verify Authenticity : A ll legitimate Epicor emails will end with “ @epicor.com ” . Verify job positions on our careers site at jobs.epicor.com . Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e .g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com).

If you have any questions or encounter any suspicious emails, job posting s , and/ or communication from what appears to be Epicor , please report them to recruiting@epicor.com immediately .