Do you have experience of leading the design, build and delivery of complex products and services? Are you passionate about being able to make a difference? If so then the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for Product Owners to join our expanding team. It's the chance to take a fantastic step in your career and be part of a growing product community, whilst supporting our NHS.As a Product Owner, you will work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products developed, ensuring our products and services better meet the needs of users and the organisation.

The post holder will own the design and iteration of the product and support delivery teams with knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and stakeholders.

NHSBSA product owners put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and are fully accessible to everyone. They work in the open, testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working
• Flexi time
• Hybrid working model
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme

Main duties of the job

• Accountability for the successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product.
• Manage competing priorities, adapting products and services where needed to meet both internal and external users needs, ensuring your product team builds the right things at the right time.
• Use product management principles and approaches to capture and translate user needs into deliverable outcomes for users. You will define the minimum viable product and define, agree and amend priorities where appropriate.
• Monitor service quality and set appropriate KPI's in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders.
• You will use your subject matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues.
• Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
• Actively engage in user research sessions to get first-hand feedback from users and take a data driven approach to prioritisation.
• Actively contribute to the Product Owner Community, promoting knowledge sharing and professional development. Ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description

As a Product Owner, you will work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products you will develop, ensuring our products and services better meets the needs of users and the organisation, whilst ensuring they can be delivered and embedded in a seamless manner.

You will own the design and iteration of products or services, and support delivery teams with your knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and stakeholders. This may be over multiple products or services, changeable landscapes and some of which may be at scale or have strict timescales.

NHSBSA product managers put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and are fully accessible to everyone. They work in the open, testing assumptions, continuously learning and iterating, doing the hard work so that its easier for our users.

The post holder will lead and promote business excellence, promoting the NHSBSA values and act as a role model. They will be forward-thinking and commercially minded supporting the delivery of an ambitious strategic plan.

In this role, you are accountable for:

• The successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle.
• You will effectively manage competing priorities, adapting products and services where needed to meet both internal and end users needs, ensuring your product team builds the right things at the right time to maximise user and business value. Work with internal and external customers to analyse the needs and align the product roadmap to strategic goals.
• Using product management principles and approaches, you will capture and translate user needs into deliverable outcomes for your end user. You will define the minimum viable product and define, agree and amend priorities where appropriate and be responsible for acceptance criteria.
• You will monitor service quality and set appropriate KPIs in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use qualitative and quantitative data to make the best decisions about the relative priority of work to improve the product or service (often with incomplete information or degrees of uncertainty involved) and work to continuously iterate near and longer-term plans for your team, ensuring these are suitably open, flexible and adaptive to change.
• Working closely with operational delivery teams, youll find solutions to overcome operational constraints to deliver a successful product or service. You will ensure the product meets the needs of operational teams as well as end users throughout the products entire product life cycle, implementing best practice in new product or service development.
• You will lead and/or support the securing of funding for agile delivery through a business case and through delivering a good pitch to internal and external key stakeholders. You can prioritise spending based on return on investment (ROI) and strategic intent: this may include contract ownership and accountability for realisation of benefits.
• Develop strong networks across a range of stakeholder organisations and within the NHSBSA and will promote strong integration of digital improvement activity. You will foster collaborative thinking and problem solving within and beyond your team, using appropriate techniques and tools to identify and prioritise further issues and opportunities to explore.
• Working with key stakeholders and management teams, you will ensure products are delivered consistent with NHSBSA approaches and values, including relevant governance frameworks, and report on project process, priorities, risks and solutions. Using your networks and relationships, you will also ensure user feedback is regularly taken on board and they are informed of ongoing improvements.
• Support the Service Owners and leadership team to deliver on their priorities and actively participate in engagement with internal and external stakeholders to assess what is possible through product delivery whilst being accountable to sponsors for the delivery of user-initiated change. Ensuring that digital project delivery is aligned to wider NHSBSA Digitisation, joint working across NHSBSA digital teams must be utilised where possible, to deliver a project aligned with the NHSBSA Strategy.
• Actively engage in user research sessions to get first-hand feedback from users and take a data driven approach to prioritisation.
• Play an active role in the government product owner community sharing your learning and celebrating progress made by other people and teams
• Ensuring that project outputs are complaint with DHSC and NHSBSA policies, in addition to complying with statutory UK legislation and directives.
• Be accountable for his/her own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
• Dealing with highly complex and sensitive information where you will need to influence and persuade Senior Leaders and internal/external stakeholders to take an appropriate approach in relation to difficult and contentious issues.