The Opportunity

We are looking for a detail-oriented and proactive Process Mapping Specialist to support the design, documentation, and governance of end-to-end software management processes across the enterprise. This role is central to driving consistency, compliance, and efficiency in how we acquire, manage, and govern software.

As a Process Mapping Specialist, youll work closely with IT leadership, technical teams, and stakeholders across the business to map and design the business process. This role provides a unique opportunity to influence enterprise-wide change and deliver measurable impact.

Key Responsibilities, Youll be accountable for:

• Map and document current software procurement and management processes across departments.
• Design and implement improved, streamlined processes based on best practices and lean principles.
• Collaborate with key stakeholders across IT, Procurement, Security, Legal, and business units to align on process improvements.
• Draft, maintain, and publish clear and actionable policies, standards, and procedures.
• Define roles, responsibilities, and decision rights for software acquisition and usage.
• Establish and monitor compliance mechanisms to ensure adherence to policies.
• Support training, change management, and communication to ensure process and policy adoption.
• Continuously evaluate and refine processes and documentation to respond to business needs and emerging risks.

Your Profile & Experience

• Proven experience in process design, business analysis, or policy development in a corporate or enterprise environment.
• Strong written communication skills, with the ability to produce clear and structured policy and process documentation.
• Solid understanding of cross-functional collaboration and how to gather requirements from multiple stakeholders.
• Organized, analytical, and detail-focused, with an ability to manage multiple workstreams simultaneously.
• Excellent stakeholder engagement and communication skills, with the ability to translate complex IT concepts into clear business value with senior stakeholders
• Comfortable working independently and proactively driving initiatives forward.
• Proficient in tools such as Microsoft Office, Visio, Lucidchart, Confluence, or similar.
• Understanding of software lifecycle management, SaaS governance, or IT asset management.

Why work at Just Eat Takeaway.com?

Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.

We've built our business on having the widest choice available on our platform connecting millions of customers with over 155,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

Were built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees helping them to develop their careers in a way that suits them.

No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat Takeaway.com. Were a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.