Platform Manager - CRM and Contact Centre

New Yesterday

Platform Manager - CRM and Contact Centre

Posted: 25/05/2025

Closing Date: 31/07/2025

Job Type: Permanent - Full Time

Location: Uxbridge, Middlesex, United Kingdom

Job Category: Insurance & Superannuation

Job Description

Platform Lead

The Platform Lead- WTP operates at the intersection of business and technology, bringing both groups together to identify opportunities to deliver optimal customer experiences through automation and process improvement.

As the primary technology business partner for the World Travel Protection (WTP) business unit, this role will:

So, what’s the job?

And what are we looking for?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:

Apply today and let’s go great places together!

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Location:
Greater London, England, United Kingdom
Salary:
£60,000 - £80,000
Job Type:
FullTime
Category:
Management & Operations

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