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Job Description

The Role:\nWorking as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.\nRequirements:\n\n * Experience working in a call centre environment\n\n * Ability to multi-task and meet deadlines and targets\n\n * Excellent communication skills and attention to detail\n\nResponsibilities\n\n * Providing customer service to and customers.\n\n * Arranging appointments for with Trades people in a cost effective and organised manner.\n\n * Dealing with queries from , changing appointments.\n\n * Rescheduling appointments using our planning tools.\n\n * Logging current jobs onto our job management system/database.\n\n * Working with Supervisors and trades people to organise and schedule work.\n\n * Updating and changing information as the job changes.\n\n * Ordering equipment needed for the job.\n\n * The key person communicating between the resident and maintenance worker.\n\n * Keeping all activity logged and up-to-date in an accurate manner.\n\n * Liaising with staff at customer sites keeping them up-to-date with progress information.\n\n * Follow the company’s policies and procedures at all times.\n\n * Cooperate with colleagues from other Departments in a timely manner if and when necessary.\n\n * Provide information to your line manager in a timely manner when requested to do so.\n\n * Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.\n\n * Working predominantly on DRS ensuring operatives days are planned maximising productivity.\n\n * Rearranging works where necessary to optimise the operatives route.\n\n * Receiving phone calls from operatives on site.\n\n * Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH.\n\n * Ensuring that operatives are using and updating their PDAs correctly.\n\n * Ensuring jobs raised in the interface are booked in within target.\n\n * Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red and full notes on Rocc.\n\n * Printing and emailing all non PDA operatives works at the end of the working day.\n\n * Back up to all other planners, covering any absences.\n\nIf you are interested in a new opportunity get in touch

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