Order Management Analyst – Scandinavian Speaker

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Order Management Analyst (Internal Customer Fulfilment Analyst) – Scandinavian Speaker

Location: Frimley, Surrey

Function: Supply Chain – Shared Service Centre

Role to start 6th July 2026

This role is not eligible for relocation

About the Role

As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers (retailers) in our Scandinavian market. In addition to that, you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organise every detail of the customer fulfilment journey. Using Lean methodology & tools, you’ll be looking for ways to improve and standardise processes.

The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time and in full, to our customers.

What’s in it for you as our Order Management Analyst – Scandinavian Speaker?

Flexible starting and finishing times + 4.5 day working week

33 days annual leave including public holidays due to supporting European countries

Profit Share, Pension, Life cover & Health Insurance

Free Parking, Shuttle bus from local train stations, EV Charging, Cycle to Work scheme

Newly refurbished onsite Gym + free Classes + NEW Spin Studio!

Responsibilities as our Order Management Analyst – Scandinavian Speaker include:

To deliver exceptional customer experience through efficient and accurate operational order management

To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service providers

Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events

Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies

To manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations

Drive efficiency by simplification and standardisation of processes & procedures across multiple countries

Work closely with other members of the Customer Fulfilment team as well as members of the Supply chain team and Logistics to provide outstanding service to all stakeholders

Ensure compliance and Audit readiness

To maximise collaborative ways of working with customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners to drive commercial and supply chain initiatives

Experience you’ll bring as our Order Management Analyst – Scandinavian Speaker:

Fluent in both English and in one or all Scandinavian languages (Danish, Swedish and/or Norwegian) written and verbal

Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)

Previous experience in customer service and order management (desirable)

SAP knowledge (desirable)

Intermediate level in Word, Excel, and Outlook

Knowledge of Lean methodology & tools an advantage (desirable)

Behaviours you’ll need:

Ability to work under pressure and excellent attention to detail

Ability to establish collaborative and trusting business relationships, through professional, proactive interactions

Good team player and must show flexibility/adaptability

Mindset to seek continuous improvement

Strong communication and influencing Skills

If you feel you have what it takes to become our Order Management Analyst – Scandinavian Speaker, then please click ‘apply’ now!

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Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment