Job Title: Solutions Consultant or Operations Support Location: London Working Model: Hybrid (3 days onsite: Tuesday-Thursday) Contract Duration: 8+ Months Job Summary We are seeking an experienced

Solutions Consultant

to support and manage operations within the

News Ecosystem .

The ideal candidate will oversee Windows-based operations, support existing news products, assist with new product launches

and act as a key point of contact between clients, vendors, and internal teams.

This role requires strong troubleshooting,

Ticket-based user support

client-facing skills, along with the ability to handle escalations and resolve complex issues efficiently. Key Responsibilities: Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation. Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles) and ensure effective documentation of repeatable solutions.

Contribute to delivery of business efficiency plans (BEP), recognizes current inefficiencies and proposes options. Help identify trends of solution

issues across users/partners/clients and collaborate with internal teams (e.g., engineering)

to mitigate risks in the future with some guidance. Handle

2-3 support tickets per day , performing in-depth troubleshooting and issue resolution Required Skills & Experience: Proven expertise in Vendor Management Strong troubleshooting and problem-solving skills Experience with

alpha and beta management Excellent client management. Hands-on experience with

escalation handling

in a production environment Good understanding of

Windows operations and support

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