Operations Support Coordinator - FTC 12 Months
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Operations Support Coordinator - FTC 12 Months, Edinburgh
Client: Landmark Information
Location: Edinburgh, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a198ac5996c1
Job Views: 8
Posted: 18.07.2025
Expiry Date: 01.09.2025
Job Description:
Operations Support Coordinator - FTC 12 Months
Location: Edinburgh (Hybrid)
About Millar & Bryce
We're a friendly, dynamic, and supportive team. We encourage passion, ambition, and collaboration. We promote involvement in the development of our products and services and finding more efficient ways to work. We also offer:
- 34 days annual leave (pro-rated for part-time)
- Free parking
- Focus on training and career progression
- Competitive salary & benefits
The Role
As an Operations Support Coordinator, you will be the first point of contact for our customers, managing communications related to orders, account queries, and products. You will provide quality customer service, identify customer requirements, and guide customers using your operational knowledge.
The responsibilities include but are not limited to:
- Providing high-quality service through inbound & outbound calls and processing tasks
- Taking ownership of customer issues, resolving them when possible, and escalating when necessary
- Collaborating with team members to resolve inquiries and issues
- Building lasting professional relationships with customers
- Supporting team performance and business objectives
About You
You should be a confident communicator, results-driven, with:
- Good administrative, planning, and organizational skills
- Proficient problem-solving abilities
- Extensive experience in customer service
- Ability to multitask and prioritize
- Proficiency in Microsoft applications and database use
- Experience with Salesforce is desirable
- Location:
- City Of Edinburgh, Scotland, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- PartTime
- Category:
- Management & Operations