Operations Manager

New Yesterday

About the Company

We are a leading provider of flexible workforce solutions, specialising in umbrella payroll and contractor support services for recruitment agencies and contractor communities across the UK. Our compliant, people-first approach combines industry expertise with smooth, tech-enabled payroll operations that ensure contractors are paid correctly and on time. Our umbrella payroll solution is FCSA-accredited, supports full employment rights, and is trusted by thousands of contractors and agency partners.

Main Role Overview

We are seeking an experienced

Operations Manager

to lead and develop our core operational teams at our Chester headquarters. You will oversee the umbrella payroll operations and play a pivotal role in ensuring outstanding service delivery, operational excellence, and high team performance across the business. You wont need a background specifically in contractor payroll or umbrella provision to succeed

what matters most is

exceptional operational leadership, organisation, and a strong focus on customer service . This is a hands-on leadership role that reports to senior management and involves large-scale

team leadership

and operational oversight. Key Responsibilities

Operational Leadership

Manage and optimise

umbrella payroll delivery

and associated operational processes.

Ensure accurate, compliant, and timely processing of contractor payroll and related services.

Develop and evolve operational procedures to support business growth and regulatory changes.

Team Management

Lead and line-manage

Team Leaders

across: Onboarding

Customer Service

Administration

Coach, mentor and develop team leaders and their teams to deliver consistent excellence.

Drive performance through clear objectives, feedback and development plans.

Customer Service Excellence

Embed a strong customer-centric culture across all functions.

Act as an escalation point for complex or sensitive customer issues.

Monitor service standards and drive improvements based on quality metrics and feedback.

Cross-Functional Collaboration

Work with other departments (Compliance, Technology, HR) to ensure alignment of operational goals.

Support change initiatives and help implement best practices across the organisation.

What Were Looking For

Experience & Skills

Proven experience managing operational teams

ideally in a

customer service, financial services, payroll, or regulated environment

(experience in umbrella payroll is a

plus , not essential).

Strong organisational, planning, and problem-solving skills.

Comfortable working in a fast-paced, compliance-focused business.

Leadership

Motivational leader with experience coaching and developing managers and their teams.

Ability to communicate clearly and build positive working relationships across all levels.

Customer-First Approach

Highly customer service-oriented

able to embed and maintain exceptional service standards.

Experience in roles with high customer interaction or service delivery expectations.

Personal Attributes

Proactive and adaptable with a solutions-driven mindset.

Strong attention to detail and accuracy.

Able to prioritise multiple tasks and lead a varied workload.

Benefits

Competitive salary up to

£45,000

(for the right candidate).

On-site role in

Chester , working with a dynamic, supportive team.

Opportunity to influence operational strategy and team culture.

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Location:
United Kingdom
Job Type:
FullTime
Category:
Management

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