Operations Manager - Leading Market Research Brand

Monday-Friday, full time, London based office (hybrid with one working day at home)

£28.8k plus up to £4k bonus (OTE £32k+) and benefits

**Voted top places to work**

Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Operations Manager to join a dynamic, fast-paced, and rewarding team—where mystery shopping meets mastery.

As a Operations Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair.

This isn’t just a desk job—it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun.

About this role:

Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines

Brief, coach and support Mystery Shoppers to ensure top-tier delivery

Drive performance metrics like shopper engagement, report quality, and on-time submission

Recruit Mystery Shoppers in underserved regions using creative sourcing methods

Lead and contribute to training, coaching and knowledge-sharing within the team

Handle client queries and challenges with professionalism, speed and insight

Plan and execute motivational sprints to meet high-volume scheduling targets

Support operational efficiency and process improvements

Collaborate closely with leadership on new projects and key client initiatives

Occasionally perform or validate mystery shops to maintain operational continuity

About you:

Exceptionally organised with great time management skills!

A strategic thinker who can forecast and solve problems proactively

Resilient under pressure and thrives in a target-driven environment

A strong communicator

Creative, especially with social media campaigns and engagement strategies

Digitally capable—no coding needed, just happy working with online tools daily

Tenacious and adaptable with a “let’s get it done” attitude

Experience in fieldwork coordination, customer insights, or scheduling logistics

What You’ll Get

A chance to shape and grow a region you can truly “own”

Daily variety, challenges, and the opportunity to build meaningful relationships

A sociable, supportive team who work hard, celebrate wins, and enjoy the ride

Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities

Opportunities for personal and professional development in a growing business

Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment group, and can be contacted simply by applying for the role below. Maddie and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry