Operations Director - social housing reactive repairs
New Today
social housing repairs, to recruit an experienced
Operations Director
to lead and strengthen its reactive repairs operations.
This is a senior leadership appointment with responsibility for
reactive repairs performance and
operational governance
across a wide geographical area.
The Role Reporting directly to the executive team, the Operations Director will provide strategic and operational leadership across reactive repairs operations including people management.
The role will act as the
senior escalation point
for performance and service delivery while driving consistency, efficiency, and profitability across the business.
Key Responsibilities Provide leadership, coaching, and performance management
Act as senior escalation for complex operational issues
Ensure contractual SLAs, KPIs, and compliance standards are consistently achieved
Drive operational efficiency, cost control, and margin improvement across reactive repairs
Lead relationship management at senior level with stakeholders
Oversee workforce productivity, resourcing, and operational planning
Embed consistent operational processes, governance, and reporting
Support mobilisations and continuous improvement initiatives
Ensure health & safety, compliance, and quality standards are upheld
About You
The successful candidate will be a
proven senior operational leader
within
social housing reactive repairs or maintenance , with a strong track record of managing reactive repairs operations.
You will be able to demonstrate: Senior operational leadership experience in social housing repairs or property services
Management of multiple reactive repairs areas simultaneously
Strong commercial acumen with accountability for P&L, cost control, and profitability
Experience leading contract management, scheduling, call centre, and trade delivery teams
Excellent stakeholder management skills
Strong understanding of SLAs, KPIs, and regulatory compliance within social housing
A calm, decisive approach to escalation management and problem solving
The ability to influence at executive and board level
Why Apply?
Play a pivotal role in shaping operational strategy and service excellence
Work in a senior, high-impact leadership position with real autonomy
Competitive executive-level salary and benefits package
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Management;Property