Operations Centre Desk Controller/Administrator
1 Days Old
All potential applicants are encouraged to scroll through and read the complete job description before applying.
To coordinate the activities of a team of Service engineer’s involved in reactive and planned work within designated regions, remotely interrogate refrigeration systems, efficiently prioritize and schedule work load based on severity and parts availability.
*Key Responsibilities:*
* Accessing remote monitoring systems to interrogate data and assess required actions.
* Ensuring efficient use of engineers to meet SLA and KPI targets.
* Compiling reports and completing client specific documentation.
* Receiving service calls from the clients.
* Updating the Service Management computer system.
* Allocating calls to the Service engineers.
* Maintaining communication between the clients and the Service engineers.
* Recording service department activity and engineer’s movements.
* Coordinating part supply to engineers.
* Arranging ‘case clean’ and ‘return maintenance’ programmes.
* To comply with the Company’s Health & Safety, Environmental and ISO processes and procedures.
* To promote the Company’s image in a professional manner
Job Types: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
Benefits:
* Company pension
Application question(s):
* Why do you believe you are a good fit for this role? Please highlight any relevant skills, experiences, or personal qualities that make you a strong candidate.
Work Location: In person
- Location:
- Hardwicke
- Salary:
- £29,000
- Job Type:
- FullTime
- Category:
- Education And Training