Operations Advisor - German Speaking

Salary : £27,000

Location : Newport

Permanent - Monday to Friday - Hybrid

Job role:

The Operations Advisor specialising in customer service queries and claims handling is responsible for providing exceptional support to customers, managing their inquiries, and facilitating efficient resolution of claims. This role involves effectively communicating with customers, investigating, and assessing claims, and collaborating with relevant departments to ensure a seamless customer experience. The Operations Advisor plays a critical role in maintaining customer satisfaction, building strong relationships, and upholding the company's reputation for outstanding service and treating customers fairly.

Responsibilities:

Customer Service:

* Answer customer service queries and accurately record insurance information from customers, insurance brokers, and insurance companies.

* Manage incoming call volumes and enquiries within agreed time scales, following the "Best Practice" document.

* Verify and accurately record all provided information within the Acquis system.

* Maintain effective working relationships with lessors, customer's insurance brokers/companies, and suppliers, providing the highest standards of customer service

* Deal with all correspondence within agreed time scales, ensuring compliance with our client's insurance criteria.

* Support clients...