Operational Services Change Manager - 9 month FTC

Join to apply for the Operational Services Change Manager - 9 month FTC role at AXA UK

Operational Services Change Manager - 9 month FTC

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Join to apply for the Operational Services Change Manager - 9 month FTC role at AXA UK

Are you a dynamic leader with a passion for driving operational excellence? We’re seeking an experienced Operational Services Change Manager to join our team on a 9 month fixed term contract. You’ll develop, lead, plan, and implement comprehensive change strategies across UK and transversal business services. Your expertise will be crucial in enhancing efficiency, minimising expenditure, and mitigating risk, ensuring our operational services are both effective and sustainable. If you’re ready to embrace a challenging and rewarding position that makes a real difference, we want to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Identify opportunities to improve performance, reduce costs, remove risks, and align processes across Customer Communications services and operations.
• Produce and deliver information, presentations, business cases, and feasibility assessments to ensure that change is understood, accepted, embraced, and supported by all relevant areas.
• Lead and embed tactical and strategic change in a timely and relevant manner to meet defined requirements.
• Build strong relationships with staff at all levels, providing hands-on expertise, advice, guidance, and direction to formulate and deliver incremental change that improves Communication Strategies (products, services, and processes).
• Support communication efforts through the design, development, delivery, and management of key communications.
• Assess change impact by conducting impact analyses, evaluating change readiness, and identifying and bringing together key stakeholders.
• Produce in-depth analysis and insights into current and future state inbound and outbound processes to provide visibility and awareness of process efficiency, cost, risk, and capability.
• Build and produce project plans, reporting, and implement robust action tracking, reporting any risks or issues.
  
  
  

• Strong analysis and process mapping expertise, alongside change management experience with various project methodologies.
• Solid financial awareness, including budgeting experience.
• High proficiency in producing high-quality presentations and reports, alongside strong presentation and training delivery skills, to effectively articulate messages to diverse audiences, including senior leaders.
• Ability to establish and maintain strong relationships to form a network of contacts and engage effectively with stakeholders.
• Excellent time management and prioritisation skills, enabling you to handle multiple responsibilities efficiently.
• High-level proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, and the ability to work independently while leading your own projects.
  
  
  

• Competitive annual salary of up to £55,000 dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

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